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Job ID :
Location :
Charlotte, NC US
Level :
Entry Level Professional
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Program Management Office within Marketing Program Delivery is responsible for oversight and execution of Marketing Storefront program delivery. The PMO coordinates the agency enrollment process, oversees vendor enrollment notifications and change requests, services the program Help Desk, and assists in generating monthly enrollment and activity tracking reports. This specialist works closely with Regional Marketing team members, vendors, and agencies to triage fulfillment issues and drive to resolution within designated SLA’s.


The Marketing Operations Specialist will be assigned responsibility for the Marketing Storefront programs to:

a) Manage Help Desk email inbox for “Marketing Storefront”
b) Triage, categorize, and assign received service requests
c) Maintain a repository of email response templates
d) Maintain a Frequently Asked Questions document
e) Prepare region and agent-level communications
f) Prepare weekly Help Desk activity and service level tracking reports
g) Maintain consistency between Help Desk and Technology Help Desk
h) Assist in agent, regional or vendor communication drafting
i) Maintain a log of enrollment files and changes (adds, modifies, deletes)
j) Assist in assuring vendor’s delivered service meets contractual requirements
k) Log and maintain vendor invoices
l) Organize, analyze and distribute contact data from the Marketing Storefront mailbox

Job Qualifications

The successful candidate will exhibit the following characteristics:

  • Ability to prepare concise written communication in a Help Desk context (should have demonstrated writing / communication background experience)
  • Good interpersonal skills and collaborative work ethic
  • Excellent communication skills; highly motivated
  • Confident and adept at representing Allstate in conversations with external vendors and agencies
  • Attention to detail, accuracy, and knowledge of quality-control methodology
  • Expert with office technology tools to drive operational reporting needs and quality assurance reviews
  • Familiarity with process documentation and flow diagrams
  • Superior organizational, critical thinking and problem solving skills
  • Ability to manipulate data and interpret/analyze results

Required Technical Skills:

• Accomplished knowledge of Microsoft Office software (Excel, Outlook, Word)
• Knowledge of commonly used Excel Worksheet functions (sort, filter, table lookups), including specific expertise with:

  • Analyzing, Consolidating, and Summarizing Data
  • Manipulating Pivot Tables
  • Preparing and Executing Excel Macros
  • Familiarity with Web-based Office Software

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. 

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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