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Job ID :
Location :
Charlotte, NC US
Level :
Experienced Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate is looking a Scrum Product Owner – In order to drive and execute products within the Workplace Technology Servcies Voice Usability space to support Voice Communication Products including core services, natural language products and legacy voice applications.

The Role

  • As a product owner, you will be empowered to create, drive and execute product strategy.
  • To inform that strategy, you will invest significant time with current and potential customers to understand their needs & habits and to elicit their feedback to potential product concepts and/or to released product iterations.
  • You will have updated customer journey maps on your walls. People will look to you as the Voice of the Customer.
  • To build buy-in for product strategy, you will be responsible for business case(s) and roadmaps that demonstrate how activities will translate into meeting KPIs and delivering customer and enterprise value.
  • To execute product strategy, you will participate in the development of software as product owner alongside your agile team(s), partner with stakeholders inside and outside of the enterprise, and present to field teams and at events as the “product expert” for your defined product area.  You will be responsible for writing all the stories for the development team and ensuring a continuous backlog is maintained.

Potential Candidate

  • You are entrepreneurial with a strong inclination towards action and leadership in ambiguous situations
  • You are familiar with user-centered design, customer journey maps and know how to apply these techniques to learn more about customers and to gather their feedback to product concepts/iterations. Or you are all-in to learn and operate with this approach.
  • You embrace the customer problem to help determine what is the most valuable feature to be building next, given the current constraints you operate within
  • You devise experiments and measure the results to determine the next appropriate action.
  • You care about the “why” and are able to structure a logical analysis to inform a direction (for example: frame a build vs. buy decision and use KPIs to evaluate a direction)
  • You can translate complex topics into a granular story that a developer can work from.
  • You’re ready to judge your success by the success of your team and the happiness of your customers

Job Qualifications


  • Must be available for rotation and have manager agreement to attend the course
  • Be able to demonstrate a passion for learning and learning agility
  • Excellent communications skills

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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