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Job ID :
102078
Location :
Rancho Cordova, CA US
Level :
Entry Level Professional
Job Category :
Claims
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

 

Allstate Insurance Company has an exceptional career opportunity for an Encompass Inside Liablity Adjuster in Rancho Cordova, CA!

 

Under general supervision, this job is responsible for investigations into single- and multi-car auto accidents to determine property and casualty liability. The individual is responsible for maintaining a good working relationship with policy holders while establishing credibility for the company through the quality of work and thoroughness of the investigations. The individual is responsible for setting customer expectations, communicating timelines for investigation and explaining applicable laws and coverages. The individual takes recorded statements, resolves loss of use issues, makes payments to appropriate parties, and negotiates and settles claims. This individual is responsible for delivering compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience and consistently meets band level behaviors, production, quality, and/or customer service goals.

 

Key Responsibilities

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

File Documentation and Reporting

  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process

Coverage, Liability and Evaluation

  • Determines applicable coverage limits in basic and occasionally moderately complex claims involving single or multiple claimants
  • Takes recorded statements from claimants, insureds, witnesses, etc. and prepares summaries
  • Conducts investigations into minor and moderate auto accidents to obtain additional claim and coverage information and determine liability
  • Reviews investigation notes and determines basic and occasionally moderately complex claim value, coverage and liability

Negotiation and Settlement Guidance

  • Negotiates and settles claims in accordance with business unit best practices

Job Qualifications

 

  • Minimum of 2 years customer service experience
  • Claims handling experience preferred
  • Bachelors degree preferred
  • Ability to interact effectively with internal or external customers and act with empathy
  • Excellent written and verbal communication skills with a passion for helping others.
  • Strong organizational and computer skills.
  • Persistence and the ability to work through and solve problems.
  • Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims
  • Provides individual decision making within authority limits
  • Bilingual candidates are strongly encouraged to apply
  • Military candidates are strongly encouraged to apply

 


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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