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Job ID :
Location :
Northbrook, IL US
Level :
Experienced Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

This is an exciting time to join the Usage Based Insurance Team. 

Consumer connectivity is growing daily – in our cars, in our smartphones, in our homes. Allstate Connected Car recognized this trend 7 years ago when we launched Milewise and we haven’t stopped accelerating since. Our telematics sensors now connect more than 1 million consumers and are helping to make driving experiences more informative, engaging and fun.

The role

The successful applicant will be leading a team of UBI Operations Analysts. They will be accountable for Triaging & assigning UBI Milewise Incidents & working with other groups across UBI to look at root-cause for production issues.


Responsibilities will include (but aren’t limited to):

  • Leading the effort to understand functional details, integration, and functions of multiple applications/complex systems
  • Leading the Milewise Production Support Analyst team by providing guidance on Process, Technology & Incident Management Triage
  • Ability to work with business and technical teams in assessing and providing technology support
  • Conduct & participate in business meetings for identification and resolution of project and/or production issues
  • Ability to evaluate potential system enhancements and upgrades and provide recommendations into system roadmap

Job Description

  • Relevant Experience as a Production Support Analyst.
  • Oracle Experience
  • Strong data analysis and problem-solving skills
  • Excellent writing skills with the ability to customize documentation to varying audiences:  Users, IT, Operations, etc.
  • Exceptional inter-personal and customer service skills
  • Ability to work in a VERY FAST moving environment
  • High initiative in working through difficult problems and obstacles
  • Ability to work independently and with program teams
  • Ability to work on several projects in parallel and meet target timelines


Job Qualifications

  • Exposure/Knowledge to Allstate policy systems is a plus (e.g. Mainframe, Alliance, etc.)
  • Experience in Auto Insurance and Telematics a strong plus
  • Service Now Experience

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. 

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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