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Job ID :
Location :
Jacksonville, FL US
Level :
Experienced Professional
Job Category :
Administrative & Support Services
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The National Account Management team provides enhanced customer support to our top brokers and accounts by providing a single point of contact for all processing, service, issue resolution and ongoing relationship management.

The Senior Implementation Manager will leverage industry experience to lead projects and drive operational effectiveness across internal departments and provide outstanding service in customer facing roles of pre- and post-sale activities.  Excellent writing skills, ability to create exceptional content, attention to detail, self-motivation, and ability to structure and implement tactical change are key traits of the Senior Implementation Manager to effectively represent Allstate Benefits in the marketplace.

Key responsibilities:

  • Develop and execute on customized project plans
  • Provide proactive client management
  • Develop personal connections with brokers/partners, enrollment firms and clients
  • Initiate and drive communications that will provide optimal working conditions for a successful customer onboarding and life cycle experience
  • Maintain reporting and records for all assigned accounts to ensure transparency and accurate recordkeeping
  • Identify areas of opportunity and participate in development and execution of improvements
  • Coordinate and collaborate with cross-functional teams to ensure completion of all tasks associated with management of accounts including implementation, ongoing service and issue resolution
  • Apply industry knowledge and critical thinking to provide exceptional and compliant service to mid-market, large market and complex accounts
  • Mentor and train team members to develop their account management skills and grow professionally
  • Complete standard and customized proposals and Request For Proposals (RFP)
  • Complete peer reviews on standard and customized proposals and RFPs
  • Partner with AB sales representative to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness

Job Qualifications

  • A four year Bachelor’s degree in Marketing or in a technical field preferred.
  • Five or more years of experience in account management and / or national client services experience required.
  • Five or more years of experience in the voluntary benefits industry or in a comparable business environment preferred.
  • Must be proficient in the following applications: Microsoft Office (Word, Excel, PowerPoint), Adobe Pro and various administration systems.
  • Demonstrated strong leadership skills, with an ability to work with people at all levels, motivating the team and inspiring followership.
  • Excellent written and verbal communication skills. Must be able to read and interpret complex information, talk with customers and listen attentively.
  • Demonstrated ability to build/drive operational effectiveness, metrics, and reporting.
  • Strong analytical and problem solving skills.
  • Must be able to work on multiple projects and complete high quality work against strict and conflicting deadlines.
  • Effectively build interpersonal relationship skills in order to establish working relationships with direct reports, peers and colleagues.
  • Creative problem-solving and strong interpersonal skills.
  • Ability to embrace and respect the team culture approach.
  • Excellent presentation skills in front of high level executives.
  • Exhibit a can-do approach and aspire to excel in a fast-paced environment.
  • Assertive self-starter with strong organizational skills.
  • Ability to work with little to no supervision.
    • This position will be based in Jacksonville, FL

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. 

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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