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Job ID :
Location :
Northbrook, IL US
Level :
Senior Manager
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Network Operations Center(NOC) provides a critical enterprise technology service. The primary responsible for maintenance and support of the enterprise network, storage and backup technology, Linux servers, Windows servers and other infrastructure technologies. Evolving into the future, this group will provide support for various cloud based services.


The role of the Senior Manager is a valued internal senior leadership position that is responsible for operation of the NOC. Additional services include serving as the local leader for the Enterprise Command Center.


  • Manage a global team providing critical infrastructure support services for the enterprise.
  • Metrics, SLA and SLO monitoring.
  • Formulate and implement a consistent and comprehensive governance process across all services.
  • Facilitate and lead review meetings within IS and across ATSV.
  • Continuously review and update operations for adopt new technologies and automation.
  • Vendor Management – build and nurture relationships with vendors.
  • Implement a Continuous Improvement program within the NOC.
  • Participate in and occasionally conduct problem review meetings.

Job Qualifications

  • The successful candidate will have 5+ years of working in a matrixed, global environment.
  • Demonstrate an ability to work across organizational boundaries.
  • Experience managing complex discussions at all levels of the organization.
  • Understanding of ITIL.
  • Experience with Enterprise Incident and Problem Management in a large organization.
  • Intimate knowledge of infrastructure technologies, especially networking and storage technologies.


A bachelor’s degree or equivalent is required.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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