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Job ID :
Location :
Northbrook, IL US
Level :
Senior Manager
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Leadership Function is reserved for individuals who administer corporate claims strategy, administer

Corporate quality management initiatives, and administer corporate change management initiatives that impact Claim Service Areas. This role is responsible for providing administrative guidance and support, and overseeing the implementation of Home Office and Field initiatives that drive field operation results and objectives. 


 Job Summary

This Sr. Leadership role is responsible for organizing, directing and integrating the activities of the Claims Strategic Business Plan, at the direction of the Senior Vice President, assist the Home Office and field organizations in claims, with the change management and integration of various work streams within the claims organization and pulls together need knowledge and resources from various claim segments and enterprise COE’s.  The individual leverages in-depth subject matter expertise and internal / external industry relationships and business acumen to provide advanced guidance and support in areas of enterprise-wide functional strategy, claims transformation, employee development, and workforce planning.     

Key Responsibilities

Customer Service

  • Builds and maintains collaborative  relationships with internal and external contacts to drive integration within Claims.
  • Manages and resolves communications, concerns, conflicts or issues to ensure work moves forward within the fucntional areas.
  • Intergrates workstreams, planning and preparation, communication amongst line management, field operations and human resources.
  • Develops business strategies that ensures and guard against changes felt by the customer.
  • Ensures changes felt by our employees are thoughtfully planned and well coordinated

Administration and Operational Management

  • Establishes goals, objectives, planning and coordination of Claims Senior Leadership Team meetings.
  • Develops strategies and opportunities to drive operational improvement by integration of various AOR’s
  • Works with various teams to develop and implement change management initiatives that drive improved results and reduce redundancies.
  • Collaborates with other AORs and Claim segments to define, develop and implement recommendations to drive improved points of integration on broader claims initiatives.
  • Maintain relationships and working knowledge of other AOR’s work that may influence claims.
  • Identifies issues and potential solutions on all aspects of the claims business.
  • Serves as a liason between claim field operations and line management.

Supervisory/People Management

  • Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers
  • Fosters a collaborative environment that inspires and motivates a large number of employees
  • Leads small and large workgroups to complete projects and assignments
  • Manages and monitors human resources including employee training, recruitment, development and evaluation;  will assist in the recommendation of promotions, merit increases, succession planning, and terminations, and advises on opportunities for improvement, training, and development
  • Partners with senior leadership to determine and develop talent management strategies
  • Effectively coaches and provides development/career guidance for direct reports
  • Leads teams in understanding the link between Allstate objectives and their contributions
  • Communicates business trends and issues to employees and Senior Leadership
  • Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers
  • Ensures understanding of business objectives, results, processes, etc. with their direct reports
  • Administers company Human Resources policies
  • Coaches and offers advice, insight and ideas across all hierarchical levels

Job Qualifications

  • Bachelors degree and/or relevent field experience required
  • Ability to influence, to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
  • Applies highly advanced knowledge of insurance policy, coverage, and regulation
  • Applies knowledge and understanding of financial reporting, projections and forecasting.
  • Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
  • Applies highly advanced ability to leverage learned technical skills in support of team objectives
  • Applies highly advanced negotiation and/or arbitration skills
  • Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies highly advanced problem solving skills to continuously improve business outcomes
  • Ability to assist leadership in achieving business objectives
  • Applies highly advanced knowledge of training facilitation and coaching skills
  • Introduces and leads change effectively
  • Has the ability to properly prioritize different tasks, requests and issues as they arise
  • Provides highly advanced individual decision making within authority limits
  • Works within highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
  • Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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