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Job ID :
Location :
Jacksonville, FL US
Level :
Entry Level Professional
Job Category :
Administrative & Support Services
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Vehicle Service Contract (VSC) Mechanical Claims Department is an inside mechanical repair claims call center for contract holders and Repair Facilities to call in mechanical claims. Information gathered is documented to support contract coverage claim adjudication and authorization for covered VSC mechanical and Ancillary claims offered by Allstate Dealer Services (ADS). Meeting customer service level phone metrics, accurate claim adjudication and timely document processing are the primary goals.

Job Summary
The Associate Claim Adjuster is an intermediate level resource tasked with adjudicating intermediate Vehicle Service mechanical claims in accordance with established quality and timeliness guidelines.

Key Responsibilities
• Maintains positive customer relationships by exhibiting a courteous and professional demeanor in all communication with customers and repair facilities, as well as internal employees.
• Accurately documents information relating to vehicle repairs in a timely and efficient manner per departmental procedures
• With minimal supervision, determines service contract coverage, liability and damages
• Determines the value of a basic and intermediate mechanical claims and negotiates their settlement
• Documents the claim file with notes, evaluations, and decision elements
• Completes other tasks as directed by management

Job Qualifications

• 5-10 years of automotive repair facility experience
• Knowledge of automotive repair techniques
• Ability to adapt to a constantly changing extremely fast paced environment
• Intermediate written and verbal communication skills
• Intermediate abilities with Word and Excel
• Ability to learn new computer programs and department processes
• Intermediate negotiation and conflict resolution skills

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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