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Job ID :
Location :
Northbrook, IL US
Level :
Senior Manager
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The PMO Operations team is responsible for developing and implementing Encompass projects, processes and programs related to Independent Agent compensation, technology, policies/ procedures and/ or compliance. The Encompass Operations Senior Manager will be responsible for strategic development and Go to Market execution plans for Encompass wide processes, programs and projects that benefit Independent Agents and drive profitable growth for the company. The Senior Manager will lead the following processes and teams: Encompass Program Management Office, Encompass Compliance, Encompass Billing and Encompass Governance.


Job Summary

The Sr Manager will develop strategies and coach others to achieve business goals and corporate goals, drawing upon functional expertise and knowledge of Encompass and the insurance business. 

Key Responsibilities

Manage Human Resources

  • Leads large scale programs, processes, projects and/or multiple facets of  human capital management resources to support company initiatives
  • Assesses and anticipates resource needs including skills and education requirements (when leading project teams and/or managing direct reports)
  • Directs and is responsible for work that needs to be performed by a team(s) and/or their direct reports
  • Participates in interviewing and candidate selection (as needed by the department)
  • Responsible for meeting all Performance Management practices for a team
  • Adheres to company’s management practices and processes
  • Supports and executes performance management and development plans for all direct reports
  • Participates in and provides input for succession planning
  • Actively involved in talent development for a department
  • Implements the Company's Affirmative Action goals for the selection, education, development and promotion of minority group members and women


  • Top level expert in one or more highly specialized areas of Encompass business development programs and processes
  • Provides business/technical consultation and solutions on highly complex projects 
  • Provides strategic guidance and direction on business development programs, processes, and initiatives  
  • Leads and directs the strategic planning and design of Encompass operations, programs, and processes to support changing business tactics

Leadership/Right Environment

  • Coaches, mentors and influences others to accomplish departmental goals
  • Revises or adopts work processes to support changing business tactics
  • Interprets broad goals and objectives into team priorities and activities
  • Actively assesses, monitors, and develops bench strength for a department
  • Promotes, fosters and influences actions, careers, environment of employees
  • Interprets vision for a team and assist in enrolling others in that vision
  • Actively seeks to connect resources across departments to share expertise when appropriate

Strategic Thinking

  • Fosters relationships across functions
  • Sets operational parameters for collaborative efforts/teams with and across functional boundaries
  • Presents business cases and influences others to take recommended actions
  • Achieves results on initiatives that contribute to growth and profit goals
  • Encourages risk taking and alternative idea generation
  • Converts thinking of others or gains acceptance of complex ideas or new methodologies
  • Applies efforts to diverse and complex situations to determine solutions, alternatives or guidance

Fosters Improvements

  • Leads efforts for continuous improvements with sales processes & programs
  • Develops and implements ideas that have departmental impacts

Knowledge Management

  • Provides written and oral communication of highly specialized terms and data and can present to others
  • Knowledge of sales, product, operations and insurance regulation knowledge, with working knowledge of lines of insurance, and product offerings
  • Represents Encompass on panels, in outside venues or forums

Job Qualifications

  • Bachelor’s degree required. MBA preferred
  • Minimum of 10 years’ experience
  • Advanced MS Excel, Word skills.
  • Results-focused.
  • Self-starter, exceptional communication skills, process design experience, continuous improvement focus/ experience.

  • Able to work in an agile, iterative environment developing creative solutions & insightful analysis.
  • Strong technical and problem solving skills applied to business problems.
  • Capable of handling complex problems independently on a daily basis. 
  • Strong interpersonal collaboration and team skills including working with cross-functional teams to achieve shared goals.
  • Responsible for compliance with current industry standards/environment that impact decisions and indicates requirements
  • Serves as a subject matter expert and can consult on complex issues within their discipline(s) from both an internal and external perspective


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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