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Northbrook, IL US
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Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Allstate Life and Retirement Customer Strategy department is responsible for driving customer centricity by meeting commitments of stewardship and value creating for its customers, shareholders, distribution partners and employees. This also includes leadership and guidance concerning Allstate Life and Retirement’s overall customer strategy.


The Customer Market & Research Strategy Manager leads and implements plans that will support ALR business objective of becoming an indispensable part of the Allstate customer value proposition including determining stakeholder needs and driving the initiatives necessary to meet those needs. Leads complex key initiatives including consumer and producer research, competitive and situational analyses, and test-and-learn programs while representing the voice of stakeholder across the organization helping to improve the consumer buying experience and achieve business objectives.  



Key Initiatives:

  • Consults with product management, sales and internal/external organizations to develop and lead implementation of research agenda, operations test-and-learn scenarios, competitive analysis and benchmarking.
  • Independently maintains competitive database including assessing subscriptions and memberships to industry organizations and other third parties who can provide critical data and managing related budget.
  • Proactively provides critical data and analysis to key stakeholders with industry standard recommendations and stakeholder benefits.
  • Manages research projects including establishing the objectives, hypothesis and sharing results enabling stakeholders to make decisions and prioritize projects based on customer needs and preferences.
  • Manages the producer advisory networks to provide real-time feedback on producer practices to help facilitate fact-based decision making
  • Manages activities that drive cultural shift to customer centricity.
  • Acts as a subject matter expert to others


Job Qualifications

  • Knowledge of financial services industry with special emphasis on life insurance and annuities
  • Strong business acumen and experience to connect customer wants and needs with business practices and processes
  • Customer, producer and key stakeholder advocate with the ability to relate to and provide voice of the stakeholder to the organization
  • Collaborate across the organization
  • Strong communication skills
  • Experience working in an environment that is diverse from a business and cultural perspective;
  • Proven ability to make decisions and drive results in a dynamic, evolving and sometimes ambiguous environment
  • Ability to manage a budget including tracking and measurement of the effectiveness of programs
  • Ability to work with complete independence
  • 6+ years’ experience
  • Bachelor’s degree or equivalent experience required 


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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