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Job ID :
96272
Location :
Northbrook, IL US
Level :
Entry Level Professional
Job Category :
Claims
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

Allstate Insurance Company has an exceptional career opportunity for an Inside Claims Property Analyst in Northbrook, IL!

 

About the position:

Under general supervision, this job is responsible for investigating, negotiating and settling one or more types of moderately complex personal property insurance claims, such as appraisal, attorney represented, and litigation. This individual often handles losses that do not require an outside adjuster's inspection and works with attorneys to effect settlement of litigated files. This individual reviews the insurance policy, reviews reports and photos, evaluates damages, determines loss coverage and authorizes payments. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

 

Long Description

 

Key Responsibilities

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues

File Documentation and Reporting

  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process

Coverage, Liability and Investigation

  • Investigates, reviews, determines and verifies moderately complex coverage/policy information
  • May complete errors and omissions coverage investigation
  • Assists in reviewing files and making recommendations to refer files to Home Office for escalation

Damage Estimating

  • Reviews/approves repair estimate
  • Organizes and reconciles bills
  • Handles ALE (additional living expense) claims as needed
  • Handles contents inventories and moderately complex contents pricing analysis and prepares claims reports
  • Handles claims that include Public Adjuster or attorney involvement
  • Adheres to applicable compliance standards

Litigation (when applicable)

  • Refers, receives and reviews legal opinion on exposure on files
  • Manages moderately complex claim files in litigation, including managing cases in mediation or arbitration (non-subrogation), negotiating out-of-court settlements on files in litigation, and reviewing defense attorney letters, litigation plans and strategy
  • Manages claim file legal expense
  • Assists in researching or responding to or resolving moderately complex compliance issues

Negotiation and Settlement Guidance

  • Negotiates and settles moderately complex claims in accordance with business unit best practices

Other Project and Responsibilities

  • May participate in one or more moderately complex special assignments
  • May serve as a committee team lead for smaller projects or as a committee team member on medium projects
  • Conducts subrogation investigations

 

Job Qualifications

 

Qualifications:

  • Bachelors degree in related field preferred or equivalent experience
  • Ability to interact effectively with internal or external customers and act with empathy
  • Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
  • Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
  • Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives
  • Applies general and occasionally broad negotiation and/or arbitration skills
  • Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies general and occasionally broad problem solving skills to continuously improve business outcomes
  • Ability to investigate, evaluate, negotiate and settle moderately complex and occasionally complex claims
  • Provides individual decision making within authority limits
  • Has and maintains all appropriate licenses and registrations for the role per state requirements

 


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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