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Job ID :
Location :
Irving, TX US
Level :
Experienced Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Are you someone who loves new technology? Are you a software developer or do you long to become a software developer?  Allstate is seeking a well-qualified, experienced, and talented engineer to lend technical expertise, develop basic solutions, and provide production support for chat, automation, and artificial intelligence solutions. The engineer will play a central role in the solution lifecycle including: responding to feature and configuration requests, designing solutions, developing customizations and integrations. The engineer will also be responsible for learning our applications and technology stacks and then building, supporting, monitoring, and responding to system issues. In this role, you are encouraged to explore new tools and technologies and help implement process improvements. And as you grow your skills, you will have the opportunity to explore the next steps in your career within our application stack.

Job Description


Some of the key responsibilities of your Service Engineer role include:

• Incident resolution either through inbound tickets or the support mailbox.
• Change management: Planning, executing and directing moderately complex change tasks on behalf of our internal clients.
• Configuration management.
• Off hours support as needed and participate in weekend application deployment and validation rotation.
• Execute routine to moderately complex tasks related to systems analysis and scripting.
• Develop, review, deploy and test application configuration files.
• Disaster recovery planning and execution.
• Process improvements though automation. 
• Troubleshoot technical issues, perform root cause analysis and take appropriate action to remediate issues

Job Qualifications

• Education: College degree or equivalent work experience; 3-5 years of related experience.
• Experience with design, development and deployment various software solutions.
• Play well with others and work well within a team.
• Excellent verbal and written communication, interpersonal and customer service skills.
• Willingness and desire to learn and grow.
• Working knowledge of Solaris/Linux with basic scripting skills.
• Working knowledge of Windows desktop and Server.
• Working knowledge of SQL and scripting skills.
• Have an understanding of SDLC and PMO processes.
• Have familiarity with the following methodologies: Waterfall and SCRUM or XP.
• Working knowledge of any or all the following a plus:  C#, VB.NET, Java, TIBCO, Jenkins.
• Experience with Azure and Office 365 development is a plus

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. 

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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