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Job ID :
93449
Location :
Jacksonville, FL US
Level :
Entry Level Professional
Job Category :
Operations
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

 

 

Job Description

 

The Customer Care Center provides customer service support, via the telephone to policyholders, agents and brokers regarding organizational products and practice by providing prompt, efficient, accurate and high quality customer service in a courteous and professional manner. 

The position is responsible for answering basic customer inquiries on currently marketed health products.  This position is 100% telephone support.  The representative may need to escalate request and concerns to the appropriate external departments to meet customer needs or requests.

  • Answer incoming customer calls and respond to customer requests by maintaining basic knowledge of products
  • Understand basic telecommunications and provide accurate product information
  • Provide quick, professional, precise resolution to customer issues/questions
  • Enter customer request into data system, open and dispatch work orders to various department and complete call history

Compensation

  • Starting hourly wage is $15.00
  • Full benefits first day of training

Schedule

  • Training hours will be 9:45 am to 6 pm Monday - Friday
  • After training must be willing to work an 8 hour shift between 11 am to 8 pm Monday - Friday

 

 

 

Job Qualifications

 

  • At least 2 years of prior customer service experience in a inbound call center
  • Must be able to attend all 12 weeks of training
  • High school diploma required.  Up to two years of post high school training in a specialized trade, technical school or college preferred.
  • Proficient in Microsoft Office (Outlook, Word and Excel)
  • Insurance background including knowledge of health insurance terminology is preferred.
  • Excellent communication skills both verbal and written required
  • Bilingual skills are a plus
     

 

 

 

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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