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Job ID :
94154
Location :
Petaluma, CA US
Level :
Experienced Professional
Job Category :
Claims
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

Allstate Insurance Company has an exceptional career opportunity for a Field Auto Adjuster in Petaluma, CA!
 

 

About the Position
Under general supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The role may be performed at a drive-in location or in the field.

 

Specific responsibilities include
 

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to moderately complex customer communications, concerns, conflicts or issues

 

Damage Estimating

  • Investigates moderately complex files, reviews damage, takes photos, and determines reparability or total loss
  • Prepares damage estimates for moderately complex claims and locates parts
  • Prepares, reviews, reconciles and/or approves supplements
  • Conditions vehicles and prepares report for customer
  • Determines valuation of salvage
  • Evaluates diminished value in a moderately complex claim

 

Claim Payment Processes - Issuance and Authority

  • Processes claims payments
  • Initiates system generated checks and pays appropriate parties
  • Negotiates and settles moderately complex claims in accordance with business unit best practices

Job Qualifications


 

Ideal Qualifications

  • Bachelors degree in related field preferred or equivalent experience.
  • Experience investigating evaluating, negotiating and setting moderately complex auto claims strongly preferred
  • Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc preferred
  • Excellent written and verbal communication skills with a passion for helping others.
  • Strong organizational and computer skills.
  • Persistence and the ability to work through and solve problems.


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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