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Job ID :
93647
Location :
Chicago, IL US
Level :
Experienced Professional
Job Category :
Claims
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

Allstate has an exciting opportunity for a Field Property Contents Adjuster in the Chicagoland, IL area!

 

Under general supervision, this job is responsible for investigating, negotiating, and settling moderately complex claims involving the contents of a homeowner loss such as fire, water, or theft. The individual handles claims that typically require alternative housing during the restoration of the property. The individual travels to the loss site to conduct a thorough analysis. The individual evaluates damages, determines loss coverage, and authorizes payments. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

 

Key Responsibilities:

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to moderately complex customer communications, concerns, conflicts or issues

 

File Documentation and Reporting

  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process

 

Coverage, Liability and Evaluation

  • Investigates, reviews, determines and verifies coverage/policy information
  • Provides coverage explanation to customer

 

Damage Estimating

  • Notifies insured of exposure over the policy limit
  • Organizes and reconciles bills
  • Reviews mitigation bills
  • Completes and reviews contents inventory, contents pricing, and analysis
  • Conducts fast track estimating
  • Handles ALE (additional living expense) claims
  • Inspects and estimates contents damage in a dwelling
  • Handles claims that include Public Adjuster involvement
  • Adheres to applicable compliance standards
  • Negotiation and Settlement Guidance
  • Negotiates and settles claims in accordance with business unit best practices

 

Other Projects and Responsibilities

  • May participate in one or more moderately complex special assignments
  • May serve as a committee team lead for smaller projects or as a committee team member on medium projects
  • Conducts subrogation investigations

Job Qualifications

 

  • Bachelors degree in related field preferred or equivalent experience
  • Ability to interact effectively with internal or external customers and act with empathy
  • Applies general knowledge of insurance policy, coverage, and regulation
  • Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Applies general industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Applies general knowledge of standardized problem solving and preparation of basic reports for analysis
  • Applies general ability to leverage learned technical skills in support of team objectives
  • Applies general negotiation and/or arbitration skills
  • Applies general conflict management and problem resolution skills in managing internal and external customer relationships
  • Ability to investigate, evaluate, negotiate and settle moderately complex claims
  • Provides individual decision making within authority limits
  • Has and maintains all appropriate licenses and registrations for the role per state requirements

 


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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