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Job ID :
Location :
Charlotte, NC US
Level :
Entry Level Professional
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Procurement Operations group contributes to the execution and management of SPS business objectives through leadership, controls, & compliance monitoring, cross-company Source-to-Pay (S2P), SPS and Travel operational support. This group partners internally with groups across Allstate.

The Operations Analyst is a supporting position to enable S2P, Audit and Travel Operations across SPS and other areas of the business.  This position contributes to a high performance environment by executing duties associated with multiple semi-routine activities. This role is more tactical in nature, executing processes and functional activities. Under the direction of others, this role assists in the full SPS operational spectrum as needed, and completes other assignments/backup responsibilities to enable results.

Key Responsibilities

As directed by the Operations leaders, responsibilities shared across the Operations Analysts can include:

Leadership, Control, & Compliance

  • Advocate, operate, and lead within the policies and procedures governing the procurement of goods and services for the organization, including travel and entertainment expenses
  • Ensure all new SPS processes, policies, new commodities, controls, etc. are communicated to both offshore teams to facilitate correct buying channels and helpdesk responses
  • Assist in running reports to monitoring SPS department compliance with corporate policies and requirements.
  • Leverage reporting within the T&E Expense Compliance Management Framework to recommend process, policy, and change management updates
  • Periodically participate in the review of T&E Expense audit

Source-to-Pay and T&E Support

  • Support the operations of the S2P technology, including ongoing execution of tasks within the tools, identification of revised requirements/data update needs, and/or updating content/data within the tools.
  • Execute Contract Management Process, including document creation, CLM record enablement, signature process, record finalization
  • Understand and operate Contract Compliance Reviews & Checklist process
  • Understand and operate the Vendor Master Form process, participating in supplier on-boarding initiatives, including S2P Purchase Orders, eInvoicing, and processing
  • Support the identification of appropriate suppliers/products for inclusion in electronic catalogs
  • Support the review of the invoice triage queues to help problem solve for blocked invoice issue resolution options. Work alongside end users to clear exceptions, complete goods receipts, and process the invoice for payment.  Coordinate with the AP team to determine additional follow-up needs, and report to leadership on aged invoices that require escalation and review.
  • Help support the specialized T&E Expense help desk personnel (including outsourced support teams); recommend, document, and maintain messaging for helpdesk team to use, and assist with ongoing training and people enablement
  • Communicate with a variety of end-users regarding their inquiries about the T&E Expense solution, leveraging multiple vehicles for resolution. Develop client relationships and work to better understand their needs/priorities to address their situation in an effective and timely manner
  • Act as the point of contact and escalation for the Level I Help Desk, determining a recommended course of action and consulting with both the internal technology team, SPS Travel team, and SAP system providers when issues arise.
  • Proactively resolve underlying issues beyond stated known items

Other Responsibilities and Back up Roles

  • Contribute to discussions with enterprise functions across Allstate
  • Support other Operations Analysts as needed 

Job Qualifications

  • Bachelors degree in business, supply chain, or related field
  • 0-2 years business experience, including experience in sourcing and procurement, finance, travel or relevant industry  
  • Conveys information in a concise and professional manner, effectively communicating with both internal customers and external suppliers in both written and oral communications
  • Project management, organizational skills, attention to detail
  • Customer focus and collaborates with others to achieve results
  • Basic knowledge of procurement techniques and principles
    • Sourcing process, negotiations, contracting, supplier management, supplier diversity, industry/trend analysis, metrics/measurement, etc.
    • Procurement and travel tools (i.e., reporting tools, travel booking tools, expense reporting tools, contract management tool, reverse auctions, etc.)
  • Awareness of corporate and SPS goals
  • Basic to Intermediate Microsoft Office Suite skills  (e.g. Word, PowerPoint, Excel) including Sharepoint
  • Experience with SAP  procurement and financial modules a plus
  • Analytical capabilities
  • A general understanding of mobile tools such as Smartphone (Android and Apple), tablets and other surface devices
  • Thrive in changing environment; show adaptability and tolerance to stress

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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