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Job ID :
Location :
Northbrook, IL US
Level :
Experienced Professional
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Job Family Summary

The User Experience (UX) Research team is part of Marketing Analytics, Research & Administration. The team serves as the connection point across the Allstate enterprise. Working in partnership with business partners and UX, UX Researchers engage stakeholders in uncovering unmet needs, delights, and opportunities among both the consumers and agents to inform the designs of positive and engaging user experiences with Allstate products and services.

Job Summary

The User Experience Researcher will support the Allstate Innovation team.  The researcher will execute a variety of UX research methods ranging from contextual inquiry, in-depth interviews to usability testing.  This position will either work independently or work within a team on larger projects and contribute to the planning, recruiting, and execute portions of the research, analysis and reporting of insights and recommendations. The UX Researcher will work primarily onsite at the Allstate Northbrook campus. Some incidental domestic travel may be required.

Key Responsibilities

  • Create project plans related to UX research efforts for moderately complex projects
  • Create journey maps, user profiles, user cases/scenarios, service blueprints, and personas aligned with project and business goals
  • Plan, conduct, facilitate, and manage both generative and evaluative testing including contextual inquiry, ethnographies, diary studies, iterative design evaluations, usability testing, intercepts, mock-up interviews, heuristic reviews, cognitive walkthroughs, ideations, and team workshops
  • Leverage customer analytic capabilities in conjunction with primary research techniques to inform UX design and problem solving
  • Work with the UX research manager along with UX & business partners to create roadmaps of research activities to proactively anticipate business needs for research
  • Assist in defining and refining UX research processes and promote the importance of such activities to ensure execution

Job Qualifications

  • Three to five years of relevant experience within a behavioral economics, User Experience (UX) interdisciplinary design & research function required
  • Skillful with planning, executing, and managing both generative and evaluative usability research activities and processes
  • Proficient with design research, lean UX methods, design thinking, cognitive walkthrough, heuristic evaluations, and ideation and workshop facilitations
  • Demonstrated competence with creating analytical frameworks to distill and communicate insights and recommendations to UX and business partners in a succinct manner
  • Experience training peers and other team members in proper testing and reporting techniques
  • Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives as an independent contributor in a highly collaborative work environment
  • Comfortable with ambiguities, problem solving, and guiding team toward decision making by applying user-centered design research principles
  • Experience with Google/Adobe Analytics, Web Trends, UserZoom, Validately, Smaply, JIRA, Slack, and other usability testing and analytical software
  • Naturally curious, empathetic, humble and passionate about product design and research.
  • Four year degree (Master’s preferred) in Human Factors/Human Computer Interaction, Cognitive or Experimental/Social Psychology, Cognitive Science or related field, or combined education and equivalent work experience

Level Guide: Please refer to the Allstate Level Guide on MyHR Knowledge

Regular, predictable attendance is an essential function of this job

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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