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Job ID :
90968
Location :
Jacksonville, FL US
Level :
Entry Level Professional
Job Category :
Operations
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

The Quality Assurance Sr. Associate will provide an in depth assessment for production functions and incorporate necessary financial and non-financial controls as defined by internal audit. The production level module is to identify and recommend to management opportunities for process improvement from the trends and data that are collected through the quality audit process.

Job Responsibilities for the (QA) Quality Assurance Associate include:

  • Conducting QA audits for the Operations Business Units which  have downstream financial impacts
  • Reporting, analyzing, and making suggestions to processes and procedures to improve Operations efficiency, timeliness, and accuracy
  • Providing reporting statistics to managers based on audits preformed to allow mangers to effectively performance manage their employees  
  • Creating best practices, process maps, establish standards for scoring, consult with management and support business units

Job Qualifications

  • At least 3 years of Operations or Quality Assurance experience in a corporate environment
  • Proficiency in Microsoft Suite: Excel, Word and Outlook required
  • Bachelor’s degree preferred or equivalent work experience
  • Advanced communication skills (both oral and written)
  • Advanced interpersonal, time management, documentation, organizational, facilitation and presentation skills
  • Must be able to work independently
  • Analytical and problem solving skills required to interpret a wide range of information and use their findings to make proposals, recommendations for improvement
  • Demonstrated outstanding leadership skills that facilitate teamwork, mentorship, and accomplishment of team goals
  • Solid experience in meeting with internal and external auditors
  • Strong multi-tasking and analytical/troubleshooting skills
  • Exceptional ability to communicate findings and develop action plans supporting resolution
  • Recommended (but not required) proficiency in the following systems:
    • SalesForce
    • OnBase
    • Service Contract System (SCS)
    • Credit Management System (CMS)

 


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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