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Job ID :
Location :
Wyomissing, PA US
Level :
Entry Level Professional
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.



Job Description


Encompass Insurance, a subsidiary of the Allstate Corporation, is growing and we are looking for charismatic, talented individuals who thrive in a collaborative and challenging environment to join our

Agency Service Center in Wyomissing, PA.


Tentative Start Date: 11/27/17

Training Schedule: 8:00 AM-4:45 PM

Work Schedule: 8:00 AM-8:00 PM Monday to Friday

Starting Salary:  $31,512


Purpose of Job

Under direct supervision, respond to basic telephone and written inquiries from agents; providing timely, accurate information on policy activity. 


Must be extremely proficient in oral and written communications, computer skills, typing, multi-tasking, and time management



  • Answer routine insurance questions, such as status of accounts, billing and coverage; in most cases during the initial phone call, in a professional manner.
  • Actively listen to customer problem or question, showing interest and compassion.
  • Analyze and sort information given to determine the appropriate resolution, or appropriate area to handle.
  • Make outgoing calls, as necessary, to notify agent of inquiry/problem resolution.      
  • Follow-up to make sure request is handled.    
  • Forward requests to appropriate area.
  • Prepare the appropriate form in a clear and concise manner to expedite handling.
  • Exhibit the flexibility necessary to ensure customer focused quality
  • Perform other duties as assigned




Job Qualifications


  • Strong math skills required
  • Investigation/problem solving skills
  • Verbal/written/telephone communication skills
  • Prior call center experience a plus
  • Minimum of 1 year of customer service experience preferred
  • Intermediate keyboarding and MS Office skills




The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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