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Job ID :
Location :
Irving, TX US
Level :
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Performance and Capacity Lead
The Allstate's Unified Customer View (UCV) team is seeking a Service Analyst to oversee UCV system capacity management. This primary role will be responsible ensure current and future capacity demands are met on all tiers of the UCV systems.  The ideal candidate will have a solid understanding of technologies with key focus on TIBCO, Master Data Management applications (IBM WebSphere/InfoSphere), Cloud computing, networking and performance monitoring applications.



·         Ensure that any applications deployed will properly scale and meet expected SLAs.

·         Perform APM tuning of applications in development and critical production applications as well as provide 3rd level performance support.

·         Provide evaluation of application performance and capacity on system resources usage to sustain business application volume processing

·         Prepare computing benchmark studies to evaluate new technologies software/hardware used for used for applications

·         Work closely with team of Performance Engineers to orchestrate, conduct and participate in line of business performance testing analysis

·         Utilize diagnostic and monitoring tools to measure, detect, isolate and resolve performance issues found during issues found during application development performance testing

·         Own and drive capacity management strategies 

·         Including measuring, monitoring and monitoring, and capturing required infrastructure & application performance metrics, logs and reports




•        3+ years of application or infrastructure management

•        Solid understanding of TIBCO, UNIX/Linux, WebSphere and networking

•        Strong analytical knowledge and use of tools to properly measure and project systems needs

•        Strong presentation & communications

•        Solid ability to work across teams and drive improvements

•        Experience with Performance testing and measurement. 

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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