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Job ID :
Location :
Northbrook, IL US
Level :
Experienced Professional
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for a Claims Strategic Research Consultant in Northbrook, IL.

The Strategic Research Consultant is accountable for leading the development of forward-looking guidance to claims leaders with an emphasis on industry, technology and consumer trends.  This role is instrumental in providing context for and assisting in the development of claims multi-year strategic plan.  The position develops and fosters a network of inter-departmental and external relationships to aid in future mapping.  The role organizes research findings for internal reports and strategic recommendations for claims.


Key Responsibilities:

Research and Analytics

  • Performs targeted research using various sources, tools and applications
  • Develops an understanding of topics researched to a level that’ll assist strategic planning
  • Analyzes information and directs analysis from others
  • Leads the development of a comprehensive study of emerging trends; disruptive and otherwise
  • Oversees the organization and communication of research results to a broad audience
  • Leads research to develop an understanding of internal and competitor claim handling processes and practices as context for strategic mapping

    Internal Relationships

  • Builds strategy for identifying, building and maintaining strategic relationships within the enterprise
  • Represents  department in cross functional strategic sessions
  • Maintains an advanced understanding of our corporate direction to help ensure strategic recommendations are in alignment
  • Leads in development of our working knowledge of strategic initiatives in other business units to identify conflicts and opportunities in the claims strategic plan

    External Focus and Relationships

  • Develops team strategy for identifying and building relationships with external entities that will help provide additional context for strategic planning
  • Monitors external trends in related and unrelated fields to foster awareness and context to guide planning activities
  • Participates in conferences and boards as necessary


  • Synthesizes research into concise and comprehensible summary of key elements appropriate for multiple audiences
  • Leads the development of directional recommendations based on research findings
  • Provides overview presentations of research findings and articulates fact basis for directional recommendations

Job Description

Job Qualifications

  • Bachelor's Degree
  • Strong written and oral communication skills
  • Sees themselves as a futurist and can identify trends/patterns in technology and consumer behavior
  • Good qualitative and quantitative skills
  • Ability to use Microsoft Office; specifically Word, Excel, PowerPoint
  • Highly developed ability to use data sources and applications to conduct research
  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
  • Ability to learn and apply working  knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Applies working knowledge of problem solving and preparation of reports for analysis
  • Applies basic negotiation and/or arbitration skills
  • Applies  conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies problem solving skills to continuously improve business outcomes
  • Ability to assist leadership in achieving business unit objectives

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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