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Job ID :
104125
Location :
Charlotte, NC US
Level :
Entry Level Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

The Mainframe Production Control Analyst (PCA) is responsible for the operation of all technical infrastructure and the day-to-day operations of the organization's IT systems. The PCA is accountable for maintaining the development, test, and production environment through scheduled maintenance, incident management, change management, problem management, configuration management and vendor relationship management. The PCA also engages in the support of disaster recovery activities and works in a global environment.

The PCA is responsible for the day-to-day operations of Production Control for low to moderate complexity situations and incidents. The PCA assists in planning all batch job processing work.

  1. Fulfill standard work requests
  2. Work with others to plan low to moderate complexity system maintenance and batch processing work
  3. Manage, prioritize, and respond to low to moderate complexity inquiries
  4. Implement daily production schedule activities across the Mainframe platform.
  5. Manage the diagnosis and resolution of low to moderate complexity events or incidents.
  6. Create and maintain operational, compliance, regulatory, and control documentation.
  7. Identify and rectify the basic operational exceptions and error conditions.
  8. Conduct investigations into basic operational problems and make proposals for improvement and automation
  9. Initiate documenting detailed operational procedures with appropriate technical input.

Job Qualifications

  • 2+ years experience in computer operations or production control environment
  • Efficient computer skills with Windows, Word, Excel, Outlook experience
  • Excellent verbal, written and inter-personal communication skills.
  • Ability to multi-task
  • Possess analytical, problem-solving skills.
  • Education: College degree preferred or equivalent work experience
  • Ability to read and understand structured code is a plus. Examples: JCL, ISPF, SDSF, COBOL, zOS, JES
  • Navigation skills in a multi-sysplex Mainframe environment a plus
  • Enterprise Scheduling Program (ESP) experience is a plus
  • Work Schedule:  7:45am – 4:15pm EST, rotational weekends and rotational holidays are required.  Schedule could be subject to change.


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. 

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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