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Job ID :
Location :
Northbrook, IL US
Level :
Entry Level Professional
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Product Operations Consultant falls withing the Encompass Product Management job family which is responsible for leading and executing on business strategies and tactics that support the profitable growth of the business unit.

Key Responsibilities
• Coordinate and implement assigned countrywide underwriting tactics and execute timely and quality delivery on projects of moderate complexity ensuring appropriate communications to all impacted groups.  Includes project design, pre-implementation and post-implementation actions.
• Provide input into the design of new products including product features, rate, underwriting changes, and/or technology
• Prepare assigned work to support pre-implementation activities to include project development, communication strategy, launch design and/or testing plans
• Assist with the design of products that meet our business objectives yet also balance agency impacts for ease of use
• Perform assigned post-implementation activities to include quality testing, issue resolution, and call log management
• Gathers key project measures and provide insights regarding production and quality, comparing against project CBA or expected results; assist in making recommendations for course correction and implement if needed
• Understand how the countrywide team’s actions may impact the Allstate Brand.
• Coordinate and implement countrywide underwriting rule changes in a timely, quality and cost effective manner.
• Engage appropriate AORs and ensure Underwriting Express Change process flow is followed to ensure quality and consistency in roll outs
• Establish and maintain key internal IT relationships
• Identify and evolve the current underwriting implementation process for efficiencies and effectiveness
• Conduct moderate analysis on recurring underwriting measures to ensure key underwriting trends are identified and communicated to ensure that it aligns with business goals.  Communicate results to the Underwriting Department and implement assigned tactics to improve business results.
• Engage other AORs to identify the root cause of changes to key performance measures and identify tactics to address
• Conduct moderate countrywide level analysis to identify issues/trends for key quality characteristics;
• Leverage pertinent underwriting tools to meet margin and profitability goals
• Maintain on-going view of PML, understanding how it contributes to the broader Brand and Company targets. Identify, as necessary, the need for strategies to address changes to PML.

Correct Class Pursuits
• Implement assigned moderately complex countrywide correct class changes.
• Support correct class goals by partnering with process owners to evaluate and consider CCP impacts of product, pricing and RMP changes.

Product Distribution Management
• Partner with Correct Class and Compliance Team to communicate countrywide trended results
• Leverage agency performance data to improve business results
State Manager and Sales Support
• Proactively considers the impacts of project deliverables on Field Sales Leaders and agents, recommend and build tactics to proactively address.


Team Effectiveness
• Coordinate efforts of all team members to ensure flawless execution of product deliverables
• Leverage the skills, knowledge, and experience of others to optimize business results
• Develop and maintain strong relationships

Job Qualifications

• 2 years of related experience; college degree preferred
• P&C Insurance experience preferred
• Basic knowledge in the use of data sources and applications to conduct research
• Analyzes data and reviews analysis from others
• Strong Computer proficiency in Microsoft Office; Advanced – Excel skills
• Strong written and verbal communication skills including the ability to effectively collaborate with multi-disciplinary groups and all organizational levels
• Good presentation skills
• Can effectively manage multiple concurrent assignments in a timely manner
• Works effectively in a team environment

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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