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Job ID :
Location :
Irving, TX US
Level :
Experienced Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Job Family Summary

The Service Engineer is responsible for researching, designing, building, testing, deploying, analyzing, administering, and maintaining environments and hardware and software technology components to meet current and future business needs.  This includes monitoring and controlling the performance and status of technology components, and providing technology component support and problem resolution.

Job Summary

The Service Engineer (SE) Lead Consultant manages and plans efforts to research, design, plan and maintain new or existing hardware and software technology components. The SE Lead Consultant utilizes proven systems, scripting and developer skills to execute on highly complex tasks related to hardware and software technology component analysis, integration, and incident and problem resolution. The role also creates, reviews, and ensures updates are made to the configuration management plan.


Job Description

Key Responsibilities

Manage one or more of the following activities (concerning new or existing hardware and software technology components or enhancements to existing components): research, analysis, selection, planning, and engineering.

Manages collaboration with other Service Engineers, IT Architects, vendors, and business clients to ensure that the modified hardware and software technology components interact appropriately, data conversion impacts are considered, production environments are developed and maintained and other areas of impact are addressed and meet business functional and performance requirements.

Manage efforts to test, debug, and analyze performance, and document hardware and software technology components.

Manage efforts to implement hardware and software technology components by analyzing the current system environment using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software.

Plan and manage all activities associated with the purchasing, support and administration of the hardware and software technology component.

Manage complex hardware and software technology component analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels or tune hardware and software technology components for optimum performance.

Manage efforts to ensure that plans integrate effectively with other aspects of the technical hardware and software technology components including representing security standards.

Resolve highly complex or critical incidents, logging and communicating issues and resolutions. 

Review and approve major and significant changes for purposes of incident avoidance.

Create, review and update configuration management plans related to code promotion based on information systems and business requirements.

Lead efforts to analyze and resolve complex incidents and problems and balance the workload against incident priorities.  Ensure all related incidents and problems are appropriately resolved.

Provide input and technical guidance in project management, planning, task definition, estimating, reporting, scheduling, and workflow.

Analyze variances and initiate effectiveness or efficiency improvements in the organization, standards, procedures or methods.

Develop plans to meet required service levels; design data collection and reporting mechanisms for application/infrastructure health reporting.

Direct the security work of more junior engineers serving as Subject Matter Expert for security requirements within areas of responsibility.

Review and validate accuracy of other's estimates.

Job Qualifications

Functional Competencies – Proficiency levels

Architecture Platform Knowledge - 3

Demonstrates a solid conceptual and business understanding of the platform, as well as related and peripheral components. Capable of efficiently making changes to the platform which may impact other organizational functions. Able to quickly and accurately discuss the impact of new technology, applications and design criteria on the platform. Knowledgeable of the major business units which use the platform(s). Able to communicate with users and customers regarding various business functions and how they fit into the platform in an easily understood manner.

Software Product Knowledge - 3

Demonstrates a conceptual and practical understanding of the product and its applicability, as well as related products.  Able to quickly and accurately discuss the interrelational effects between the product or its usage and new technology, platforms and design criteria.  Knowledgeable of the major users of the product and their needs and issues.  Clearly and effectively communicates with users, customers, and management regarding various functional changes and enhancements related to the product.

Problem Solving – 4

Displays the ability to grasp and resolve complex problems quickly and easily. Anticipates problems before they occur or before they grow. Sets organizational standards, procedures and benchmarks to minimize potential problems. Shows ingenuity and imagination. Provides a feeling of confidence and integrity in dealing with critical problems and issues affecting clients and users. Informs others of benefits of new products and technological innovation which may improve their products and services.

Standards and Procedures – 4

Demonstrates the uppermost levels of expertise in applying standards and procedures in challenging and complex situations. Often takes a role in establishing standards and procedures for the company. May participate in advanced technology or architecture areas which set standards for new products and processes as they are brought into the company.

Technology Industry Knowledge – 3

Demonstrates in-depth knowledge of the new technology and its impact on the systems infrastructure of the company. Demonstrates acute knowledge of industry trends, emerging technologies, competitors' products and services, regulations and legislation impacting the company. Attends industry seminars and forums on a regular basis. Successfully investigates, evaluates, recommends and implements new technology to meet requirements of state-of-the-art systems and projects.

Thriving in Change - 2

Possess a solid understanding of Thriving in Change as demonstrated by my ability to: openly support and embrace change, approach change in a factual, positive and constructive manner prior to reacting, am able to make effective and accurate decisions in a fast-changing environment, show flexibility and open-mindedness when priorities and goals change, identify, respect and utilize the different capabilities and interests of others, am able to plan and estimate future work efficiently, and anticipate problems and obstacles in sufficient time to minimize impact.




Education: College degree or equivalent work experience; 5 plus years of related experience; technology certification preferred (i.e. Windows 2xxx, Citrix, Storage, Hardware, ITIL, etc.)  

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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