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Job ID :
Location :
Wall Township, NJ US
Level :
Entry Level Professional
Job Category :
Description :

Where good people build rewarding careers.  Entry-Level Adjuster position in a THRIVING Auto Claims Office.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Under general supervision, this job is responsible for settling total loss claims by conducting vehicle valuations in situations where the settlement amount is disputed by the customer. This job is responsible for researching discrepancies, and reviewing and submitting any receipts or other documentation that affect vehicle valuation. This job is also responsible for addressing any customer concerns or questions related to the settlement process.

Job Description

We Deliver the most advanced Claim experience on the planet through the Good Hands of our people.

We are the good hands.  We restore customers' lives after the unexpected happens.  We are empowered to reach our full potential in a world-class workplace where ideas are created and shared with an innovative spirit and teams have complete trust in each other. 


Job Description

Job Qualifications


<span 10pt="" style="font-family:;">May include:

<span 10pt="" style="font-family:;">Customer Service

  • <span 10pt="" style="font-family:;">Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

<span 10pt="" style="font-family:;">File Documentation and Reporting

  • <span 10pt="" style="font-family:;">Summarizes documents and enters into claim system notes

  • <li 10pt="" style="color: rgb(0, 0, 0); font-family:;">

    <span 10pt="" style="font-family:;">Documents a claim file with notes, evaluations and decision making process

<span 10pt="" style="font-family:;">Negotiation and Settlement Guidance

  • <span 10pt="" style="font-family:;">Negotiates and settles basic claims in accordance with business unit best practices

  • <li 10pt="" style="color: rgb(0, 0, 0); font-family:;">

    <span 10pt="" style="font-family:;">Negotiates basic total loss settlements or salvage valuation

    <li 10pt="" style="color: rgb(0, 0, 0); font-family:;">

    <span 10pt="" style="font-family:;">Processes titles, including documentation, maintaining logs and contacting banks/lien holders

<span 10pt="" style="font-family:;">Damage Estimating

  • <span 10pt="" style="font-family:;">Prepares total loss damage evaluation, determination, and actual cash value of vehicle

  • <li 10pt="" style="color: rgb(0, 0, 0); font-family:;">

    <span 10pt="" style="font-family:;">Researches valuation of salvage; processes salvage titles, and monitors salvage recoveries

    <li 10pt="" style="color: rgb(0, 0, 0); font-family:;">

    <span 10pt="" style="font-family:;">Conditions basic total loss of vehicle and provides report to customer

<span 10pt="" style="font-family:;">Claim Payment Processes - Issuance and Authority

  • <span 10pt="" style="font-family:;">Processes claims payments

  • <li 10pt="" style="color: rgb(0, 0, 0); font-family:;">

    <span 10pt="" style="font-family:;">Initiates system generated checks and pays appropriate parties

    <span 10pt="" style="font-family:;"> 


  • <span 10pt="" style="font-family:;">Bachelors degree in related field preferred or equivalent experience

  • <li 10pt="" style="color: rgb(0, 0, 0); font-family:;">

    <span 10pt="" style="font-family:;">Ability to interact effectively with internal or external customers and act with empathy

    <li 10pt="" style="color: rgb(0, 0, 0); font-family:;">

    <span 10pt="" style="font-family:;">Gaining knowledge of insurance policy, coverage, and regulation

    <li 10pt="" style="color: rgb(0, 0, 0); font-family:;">

    <span 10pt="" style="font-family:;">Gaining knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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