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Job ID :
Location :
Charlotte, NC US
Level :
Entry Level Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

ATO Active Directory Service Engineer – Consultant  


Active Directory is part of Allstate Information Security (AIS) department. It is responsible for architecting, managing, supporting and providing improvements to all aspects of Microsoft Active Directory (AD) Technology to insure integrity, and availability of Allstate systems, authentication, authorization and LDAP related services to internal as well external customers.

Major focus of this team is to plan, design and implement AD Life Cycle upgrades, Multiple Domain Consolidation, emerging new tools and techniques so to ensure AD capability is highly available and effective support for the Enterprise.

The scope of this job is an experienced Junior Level Service Engineer: will be to ensure to work with Senior Staff members for overall direction to support Active Directory, implementing Group Policy Objects (GPO), LDAP/Auth systems access solutions and infrastructure.

Participating in Build, test activities for AD infrastructure upgrade; support in implementation and maintain/support highly scalable AD platform; provide consulting services to clients across the Enterprise, with the ability to understand and assimilate complex cross-discipline, and cross-technology concepts and processes.

Junior Level Service Engineer would be working with other members in the team to evaluate, support new technologies as well as handling day to day operations work.  Other responsibilities would include consultation and collaboration with architecture, network engineering, messaging, enterprise server and workstation areas.

This resource will closely work with senior resources for coaching/ guidance and training opportunities within the team. Junior Level Service Engineer is responsible to stay abreast of technology developments, research select new techniques that will ensure AD Infrastructure service is highly available and proactively align the information technology goals with strategic goals.

Job Description

Primary responsibilities include:

  • Fair understanding of Active Directory 2008/2012 infrastructure for the Enterprise.  Assist in design, implementation and support of a highly available multi-domain directory. 
  • Provide 1st level support for Active Directory for end users, application and administration teams.
  • Assist and work with Leadership team in application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, and server.
  • Participates in future directory architecture solutions and implement life cycle maintenance processes.
  • Basic to Fair understanding of the Information Technology Infrastructure Library (ITIL) principles, practices and processes in providing and managing the delivery of a large scale, Enterprise-wide service. This includes incident management, problem management, change management, configuration management, and availability/continuity management. The member must have sufficient knowledge and experience to design and establish these processes and practices within a service organization.
  • Assist in capacity planning, performance monitoring and maintenance to ensure high availability.
  • Assist in coordinating and deployment of application and infrastructure related changes
  • Follow best practices for the supported technology
  • Must manage change process, support and request queue
  • Assist in developing, define and create best practices processes for directory infrastructure
  • Able to work weekends, shift and on-call if necessary.

Job Qualifications


  • Basic to Fair experience in Infrastructure services: DNS,DHCP,WINS,DFS -Microsoft Active Directory/Sun Directory Services/Windows Server 2012/2008 required.
  • Fair experience in administering Active Directory.
  • Basic scripting skills, preferably in VB scripting and/or Powershell
  • Ability to work successfully with others in large and small teams.
  • Assertiveness – Assist in troubleshooting incidents until root cause resolutions.
  • Strong oral and written communication skills and ability to transform technical knowledge into business language (e.g. reports, presentations, etc.)


  • Bachelors in Computers Science, or related field, with 3- 5 years of field experience.


  • Any Technical certification is a plus.
  • ITIL methodology a plus.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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