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Job ID :
98927
Location :
Charlotte, NC US
Level :
Experienced Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

Job Family Summary

The Solutions Support and Availability team is focused on driving improvements to address infrastructure and application stability and resiliency, to protect the firm and its customers from financial and reputational impact.

Job Summary

The Availability Engineer Sr. Consultant II is responsible Agency Product Operations support and will write code about 10-20% of the time, research production support issues and review java code and write stories for Agile XP and Scrum teams..

Job Description

Key Responsibilities

  • Provides on-call support for triaging problems and coordinating with various support teams across the organization and carry out activities related to incident and problem management
  • Communicates with line of business and management the overall status and health of the application.
  • Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
  • Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
  • Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc.
  • Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
  • Assesses initial severity, gather impacts, creates tickets in JIRA/KANBAN, engages necessary support teams, and escalates as necessary to ensure timely restoration.

Job Qualifications

Knowledge/Skills/Abilities/Experience

  • Education: College Degree with technical study or equivalent experience
  • 3+ years of relevant IT experience (Production Support, SDLC- Waterfall / Agile) preferred
  • Experience with Java, Jira, Kanban and Agile
  • Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
  • Provide generic solutions and avoid recurring of incidents. Proactively monitor the production environment and identify the potential incidents
  • Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions
  • Good experience in handling various production support roles (technical) and hands-on experience in using at least 2-3 widely used monitoring tools
  • Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.
  • Hands-on experience in Incident and problem management


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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