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Job ID :
98950_CHA
Location :
Charlotte, NC US
Level :
Manager
Job Category :
Marketing
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

THIS POSITION WILL PRIMARILY BE LOCATED IN OUR NORTHBROOK, IL OR CHARLOTTE, NC OFFICE

The User Experience & Design (UXD) organization is a multi-disciplinary service organization that designs user interactions and experiences through systems and services that provide an overall positive, engaging, and productive experience. The organization is comprised of UX Architects, Visual Designers, Creative Technologists, Product Designers, and Copywriters who come together to produce delightful experiences.

UX Architects are responsible for applying knowledge of user-centered design methods, human-computer interaction and industry best practices to drive useful and usable interface design solutions. This role is unique in its emphasis on conversational UI (including voice, virtual assistant, and chat) and creating consistent, innovative experiences across channels.
A Senior UX Architect leads the interaction design of complex initiatives by applying knowledge of human capabilities, technology, design best practices and standards to create usable, useful and relevant end-to-end user experiences. This person will serve as the steward for the overall interaction model while championing ideas and designs that improve business results and exceed end user needs.

Job Summary
User Experience Architects are multi-faceted and possess proficiency in more than one UX discipline: Interaction Design, Information Architecture, Product Strategy, Experience Strategy and User Research. User Experience Architects are responsible for defining and delivering experiences that are engaging, usable, useful, and solve a true customer need. This person will work on interfaces that support our customers and agents alongside product managers, developers, stakeholders, and other UX practitioners.

Key Responsibilities
•Partner directly with other UX practitioners currently working on experiences in the conversational UI space
•Work very closely with product managers to assess and prioritize strategic opportunities in an agile development environment
•Ability to design & envision future experiences iteratively in a dynamic environment by being mindful of how the experience needs to evolve over time
•Use design thinking methods to iterate through concepts that can be tested and validated with users
•Leverage data and user feedback to drive and influence design decisions
•Create customer journeys, storyboards and prototypes that communicate interaction and design ideas
•Develop detailed design specifications for transactional and informational voice, virtual assistant, and chat experiences
•Considerate of and focused on conceiving and delivering fantastic end-to-end, cross-channel experiences, with appreciation of flow, context, micro-interactions, multimodal possibilities, performance, and tone
•Contribute to and evangelize conversational UI design best practices and guidelines to ensure a consistent experience across the Allstate brand
•Be open to feedback and engage in active listening
•Work collaboratively with other UXD practitioners (UX Architects, Visual Designers, Creative Technologists, Content Strategist), Technologist, and management, on interaction design principles and best practices
•Motivated to continuously learn new skills and capabilities by monitoring consumer trends, attending workshops, joining professional groups and mentoring others in UX design methodologies

 

 

 

Key Responsibilities

THIS POSITION WILL PRIMARILY BE LOCATED IN OUR NORTHBROOK, IL OR CHARLOTTE, NC OFFICE

The User Experience & Design (UXD) organization is a multi-disciplinary service organization that designs user interactions and experiences through systems and services that provide an overall positive, engaging, and productive experience. The organization is comprised of UX Architects, Visual Designers, Creative Technologists, Product Designers, and Copywriters who come together to produce delightful experiences.

UX Architects are responsible for applying knowledge of user-centered design methods, human-computer interaction and industry best practices to drive useful and usable interface design solutions. This role is unique in its emphasis on conversational UI (including voice, virtual assistant, and chat) and creating consistent, innovative experiences across channels.
A Senior UX Architect leads the interaction design of complex initiatives by applying knowledge of human capabilities, technology, design best practices and standards to create usable, useful and relevant end-to-end user experiences. This person will serve as the steward for the overall interaction model while championing ideas and designs that improve business results and exceed end user needs.

Job Summary
User Experience Architects are multi-faceted and possess proficiency in more than one UX discipline: Interaction Design, Information Architecture, Product Strategy, Experience Strategy and User Research. User Experience Architects are responsible for defining and delivering experiences that are engaging, usable, useful, and solve a true customer need. This person will work on interfaces that support our customers and agents alongside product managers, developers, stakeholders, and other UX practitioners.

Key Responsibilities
•Partner directly with other UX practitioners currently working on experiences in the conversational UI space
•Work very closely with product managers to assess and prioritize strategic opportunities in an agile development environment
•Ability to design & envision future experiences iteratively in a dynamic environment by being mindful of how the experience needs to evolve over time
•Use design thinking methods to iterate through concepts that can be tested and validated with users
•Leverage data and user feedback to drive and influence design decisions
•Create customer journeys, storyboards and prototypes that communicate interaction and design ideas
•Develop detailed design specifications for transactional and informational voice, virtual assistant, and chat experiences
•Considerate of and focused on conceiving and delivering fantastic end-to-end, cross-channel experiences, with appreciation of flow, context, micro-interactions, multimodal possibilities, performance, and tone
•Contribute to and evangelize conversational UI design best practices and guidelines to ensure a consistent experience across the Allstate brand
•Be open to feedback and engage in active listening
•Work collaboratively with other UXD practitioners (UX Architects, Visual Designers, Creative Technologists, Content Strategist), Technologist, and management, on interaction design principles and best practices
•Motivated to continuously learn new skills and capabilities by monitoring consumer trends, attending workshops, joining professional groups and mentoring others in UX design methodologies

Job Qualifications

  • 5 years as a UX, VUI or conversation designer
  • Bachelor’s degree or higher in: Human Computer Interaction (HCI), Linguistics, English, Information Sciences, Psychology, and/or Human Factors
  • Experience in building user-centric conversation experiences (voice and chat) in an agile environment
  • Knowledgeable about the differences between written vs. spoken natural language, as well as multimodal inputs
  • Experience in designing and tuning directed dialog and natural language speech grammars. Expertise working with voice talents, coaching “in context”
  • Able to demonstrate knowledge of relevant topics in discourse analysis, pragmatics, and prosody
  • Extremely passionate & knowledgeable about voice user interface design, interaction design and information architecture as disciplines
  • Excellent communication, organization and time management skills
  • Proficient in MS Visio, Omnigraffle
  • Understands the constraints of technology platforms: Interactive Voice Response systems, Natural Language Processing, Native Mobile, Responsive Web, and Internet of Things (IoT)
  • Ability to communicate and present concepts both verbally and visually
  • Must be able to share work that conveys depth and breadth of previous design work


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.



Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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