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Job ID :
Location :
Charlotte, NC US
Level :
Experienced Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Service Engineer (SE) Sr. Consultant leads efforts to research, design, plan and maintain new or existing hardware and software technology components.  The SE Sr. Consultant utilizes systems, scripting and developer skills to execute on tasks related to analysis, integration, and moderately to highly complex incidents and problems affecting production systems and multiple applications.  This role also helps define and update items in the configuration management plan.


Lead the completion of the following activities (concerning new hardware and software technology components or enhancements to existing components): research, analysis, design, selection, planning, and engineering.

Collaborate to build consensus with other Service Engineers to ensure that the modified hardware and software infrastructure interacts appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet business function and performance requirements.

Lead execution of testing, debugging, performance analysis, and documenting hardware and software technology components.

Lead implementation of hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations.

Lead the support of production service requests, performing routine administration, and supporting hardware and software infrastructure.

Lead complex, hardware and software technology component analysis, and evaluation on resource requirements necessary to maintain/expand service levels or tune hardware and software infrastructure components for optimum performance.

Lead efforts to ensure plans integrate effectively with other aspects of the technical hardware and software components.

Resolve incidents and perform root cause analysis, escalating high complexity incidents and problems to provide future application, hardware and/or software resiliency. 

Lead identifying and recommending major and significant changes for purposes of incident avoidance.

Lead the development and update of the configuration management plan

Lead the effort to develop and maintain tools for the use of maintaining, modifying and monitoring hardware and software technology components

Lead the effort to determine the originating factors for a given incident and develop recommendations for preventing its repetition.

Develop plans to meet required service levels; design data collection and reporting mechanisms for technology component health reporting.

Support Technician and Sr. Technician level Service Engineers in project management, planning and estimating, reporting, scheduling, and workflow; guides junior level Service Engineers in these processes.

Job Qualifications

      Education: College degree or equivalent work experience; 4-5 years of related experience and technology certifications preferred (i.e. Windows 10, Citrix, Storage, Hardware, ITIL, etc.)  

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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