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Job ID :
Location :
Largo, FL US
Level :
Entry Level Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Job Family Summary
The Technology team within the regional Sales Support Department is responsible for providing consultation services and support on effective and efficient means for implementing and utilizing technology to achieve business objectives.  The team also ensures enterprise wide standards for application development, data information security protocols, hardware asset management, naming conventions, network design, software distribution, and version control are followed.  In most cases, this team also manages the operational activities associated with maintaining facility services in the Region.

Job Summary
Provides second level end-user support on Local Area Network (LAN), PC hardware and software related issues.  This person performs intermediate intranet content publishing tasks. 


Job Description

Key Responsibilities
Technical Support
• Produces intermediate level reports, collects metrics, and provides local technology support
• Maintains accurate inventory of all hardware/software; reconciles discrepancies and verifies accuracy of inventory records as directed
• Provides support and maintenance of local hardware, intranet programming content, and LAN; performs workstation deployments, hardware/software configuration and installation as directed by leadership
• Liaison with Home Office, data centers and support centers on regional technology issues
• Leverage ATSC support to ensure efficiencies within the region

Project Management
• Assists with planning and execution of projects in their area of responsibility
• Provides feedback to management and clients on status, problems and solution
• Work assignments and projects are assigned and management periodically tracks progress made towards goals. Management remains available for consultation on a frequent basis

Regional Support
• Assists in the coordination of regional Business Resumption Planning
• Provides regional facilities and peripheral (cell/Smart phone, wireless devices, company cars) support


Job Qualifications

• Intermediate technology knowledge to understand hardware and software applications and tools (Microsoft Office), basic database development a plus
• Maintain relevant skills and knowledge to support new technology (Smart Phones, iPads, MS Office, wireless services)
• Strong verbal and written communication skills
• Intermediate level project management, problem solving and organizational skills
• Associate’s/Bachelor’s Degree in Computer Science or related field, or 2-3 years of equivalent work experience; LAN/WAN, MS Office, A+ and/or other technical certifications required; familiarity with Sharepoint, Teamsite, LRN

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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