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Job ID :
Location :
Jacksonville, FL US
Level :
Entry Level Professional
Job Category :
Administrative & Support Services
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The National Account Client Services team at Allstate Benefits accelerates National Account sales and revenue growth by providing enhanced pre- to post-sale support to sales leaders, brokers, and clients of Allstate Benefits.

The National Accounts Analyst II researches, analyzes and resolves premium payment discrepancies for assigned national accounts. This role will support the National Account Client Service Consultant and/or Manager and focus on working discrepancy reports and seek out solutions to reduce discrepancies.

Key Responsibilities

  • Researching and replying to national account requests related to billing questions, processing refund checks, and reallocating premiums as necessary. 
  • Managing suspense accounts using established departmental procedures, processing policy transactions for withdrawn or declined policies, cancellations, billing mode changes, and address changes. 
  • Reviews employer payment records to ensure accurate deductions are occurring against coverage elected, and researches differences in preparation for Client Service Consultant review.

Job Qualifications

  • High School Diploma/GED required, Bachelor’s degree preferred
  • 2 + years customer service and experience in a professional business environment.
  • Advanced Microsoft Excel skills required in order to manage data.
  • Intermediate knowledge of Word as well as strong computer skills.
  • Excellent verbal and written communication skills are a must.
  • Excellent research and analytical skills and previous work history in this field.
  • Insurance, accounting and analytical background is a plus.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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