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Job ID :
96522
Location :
Charlotte, NC US
Level :
Entry Level Professional
Job Category :
Call Center
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

 

In this role, as a Licensed Customer Service Representative, you will answer complex customer inquiries and/or resolve complex service concerns in order to support our customers. Licensed representatives are also responsible for initiating and successfully closing cross sales opportunities and supporting marketing campaigns. Contacts are made through inbound and outbound calls in a way that enables the call center to meet its customer satisfaction and business performance goals. There will be extended periods of sitting while multitasking including use of various computer programs while interacting with the customer on the phone. 

 

Overall Responsibilities include:

 

  • Providing an exceptional experience to customers in order to meet performance goals.
  • Resolving complex questions/issues and referring other inquiries to appropriate areas as needed. Demonstrate a comprehensive understanding of specific company products in order to portray confidence and credibility to customers.
  • Proactively identify and act on cross-selling opportunities in order to increase household penetration and improve customer retention, applying effective selling and influencing techniques.
  • Providing quotes for both auto and property premiums and bind policies.
  • Prospecting for new business during routine customer calls.

 

Tentative Start Date: Friday, March 2nd 2018

 

Licensing Schedule (Initial 2 Weeks):  Monday-Friday 8:00am-4:30pm

 

Classroom Training Schedule (approximately 6 Weeks): 3:30 p.m. - 12:00 a.m. Off Saturday and Sunday

 

Transition Schedule: 3:30 p.m. - 12:00 a.m. Off Sunday and Thursday / Some Holidays are Required

 

Work Schedule: 3:30 p.m. - 12:00 a.m. Off Sunday and Thursday / Some Holidays are Required

 

It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center will provide service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes some weekends and holidays. Most call center employees work one weekend day, typically a Saturday, as a part of their normal work week. We do our best to provide a balance between work and personal life, and we will provide advanced notice of any changes in your work hours.

Compensation

 

Starting Salary: $35,360 annually ($17/hr) - PLUS 10% second shift pay

If Bilingual:  Includes ADDITIONAL 10% Bilingual Spanish Differential

 

  • Excellent benefits starting on your first day of employment, including 401K, health, dental, vision and life insurance.
  • $1000 bonus paid after 6 months of employment if hired with an active General Lines Property & Casualty License (License bonus does not apply to Allstate re-hires)
  • $500 language bonus paid after 6 months of employment to new hires that pass the Spanish Language assessment. 

 

It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center will provide service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes some weekends and holidays. Most call center employees work one weekend day, typically a Saturday, as a part of their normal work week. We do our best to provide a balance between work and personal life, and we will provide advanced notice of any changes in your work hours.

Job Qualifications

  • Communication skills, both oral and written
  • Advanced -  Basic PC aptitude with Word, Excel and the Internet
  • Advanced – Flexibility
  • Advanced - Team-oriented
  • Advanced - Adaptability
  • Minimum of one year of customer service experience (sales call center or insurance industry experience a plus)
  • High school diploma or GED required; Bachelor’s degree preferred
  • Position requires General Lines Property and Casualty (P&C) licensing/Allstate appointment.  Resident and non-resident licenses are required as is FBI fingerprinting (a State of North Carolina requirement).

 


 

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.



Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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