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Job ID :
95573
Location :
Fort Worth, TX US
Level :
Experienced Professional
Job Category :
Administrative & Support Services
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

Job Family Summary

The ARS RV team oversees all roadside recreational vehicle operations and functions related to setup and processing, to resolve roadside events for customers.  The team has the responsibility of ensuring that services are efficient in terms of resources, analysis and processes and effective in meeting customer and business requirements.

 

Job Summary

The RV Technician is certified and trained on how to trouble shoot RV type of events.  They partner with the call center to ensure issues are resolved for customers and their expectations are met.

 

Key Responsibilities

  • Responsible for analyzing performance and working with the call center and customers on difficult RV related items
  • Responsible for managing performance of client assigned
  • Manage to the following objectives: Reduced towing ratio, improved on site resolution,  Customer Service Index, Estimated Time of Arrival, Actual Time of Arrival, Service Delays, Contracting new providers and on site mechanics, Compliance
  • Assist in trouble shooting calls real time by assisting the call center agents. This includes items such as electric generators, hydraulics, lavatory issues and other RV related items.
  • Assist in penetrating market with new technologies.

Job Qualifications

Knowledge/Skills/Abilities/Experience

  • Must be certified in all client required aspects and able to troubleshoot mechanical trouble
  • 3+ years of experience
  • Client relations, program management and contracting experience
  • Leadership skills
  • Relationship skills
  • Strong written and verbal communication skills
  • Ability to work in a self directed work environment
  • PC Skills
  • Analytical skills
  • Bi-lingual a plus

Allstate Level Factors:  Please refer to the Allstate Level Guide on MyHR Knowledge


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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