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Job ID :
94971
Location :
San Antonio, TX US
Level :
Experienced Professional
Job Category :
Claims
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

Think that working in the insurance field can’t be exciting, rewarding or challenging?  Allstate Insurance has an exciting career opportunity that will utilize your customer service and technical skills to deliver on our promise to provide fast, fair, and efficient claim service.  If you have the passion to help others and build the success of a great company, join the Allstate team. 

 

Allstate has an exceptional career opportunity for an Represented Casualty Adjuster in San Antonio, TX!

 

What you will do:

  • Investigate and settle injury claims where a parties involved is represented by an attorney.   

     

Key Responsibilities

  • Investigate claims:  take recorded statements, obtain photos and/or conduct on scene investigations, review medical reports, document claim files and prepare investigation summaries.
  • Determine liability, determine damages and negotiate a claim settlement in accordance with business unit best practices.
  • Claim may involve litigation, arbitration or mediation requiring coordination with legal counsel.
  • Participate in depositions, hearings, trial or arbitration.
  • Deliver compassionate service that is fast, fair and easy.
  • Research and respond to customer communications.
  • You will provide guidance and direction to less experienced employees and provide mentoring and coaching to the team.

Qualifications:

  • Liability determination and investigation, prior casualty claim handling and experience working with attorneys strongly preferred.
  • Experience in delivering outstanding customer service.
  • Bachelor’s degree preferred.
  • Excellent written and verbal communication skills.
  • Strong computer skills with proficiency in Microsoft Office
  • Well organized self-starter who can work independently.
  • Persistence and the ability to solve problems.
  • Bilingual candidates are strongly encouraged to apply.
  • Prior military are strongly encouraged to apply.

 

What we offer:

  • Competitive salary, based on prior experience
  • Generous Paid Time Off, 401(k) and pension
  • Medical, dental, and vision coverage
  • Casual work environment
  • Wellness incentives
  • Tuition reimbursement (starts day 1)
  • Volunteer opportunities 
  • You can view all Allstate benefits @ https://allstategoodlife.com

 

Job Qualifications

  • High School &/or Bachelors degree in related field preferred or equivalent experience
  • 3+ years of casualty claim experience
  • Has strong negotiation and litigation skills
  • Provides Top Tier Customer Experience and produces Top Tier Quality results
  • Ability to interact effectively with internal or external customers and act with empathy
  • Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
  • Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
  • Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives
  • Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies general and occasionally broad problem solving skills to continuously improve business outcomes
  • Ability to investigate, evaluate, negotiate and settle moderately complex to complex claims
  • Provides individual decision making within authority limits
  • Has and maintains all appropriate licenses and registrations for the role per state requirements


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.



Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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