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Job ID :
Location :
Jacksonville, FL US
Level :
Entry Level Professional
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Cancellations Team processes cancellations across all product lines in applicable systems.  The team is responsible for performing check cancellation research and providing communication (oral and written) to customers.  The team processes manual check requests and processes void and reissued checks that have not been cashed by customers.  The team assists with Compliance audits and vendor audits as requested.

The Cancellations Associate III processes cancellations daily.  The role researches and communicates with customers on any cancellation issues.  The role accepts inbound and make outbound calls with regards to cancellation processing

Key Responsibilities

  • Process cancellations daily in a timely manner.
  • Communicate with customers in case a cancellation cannot be processed.
  • Answer phone inquiries with regards to cancellations, checks cashed, dealer out of business requests.
  • Processes checks through multiple systems
  • Prepares and generates spreadsheets and vendor requests for dealers out of business manual checks.
  • Prepares spreadsheets to generate manual checks
  • Perform all other duties assigned by supervisor/manager

Job Qualifications

  • General office practice skills.
  • Customer Service Experience
  • Minimum High School combined with 1-2 years work experience required
  • Proficient in Microsoft Office and Outlook
  • Excellent oral and written communication skills

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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