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Job ID :
Location :
Northbrook, IL US
Level :
Senior Manager
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Claims Learning & Development team provides strategic education to the claims business, including field staff, home office staff, and other stakeholders. The team is responsible for the execution in the analysis, design, development, implementation, measurement, and coordination of high impact learning solutions.


Job Summary

Manage and lead the ongoing, long-term improvement of the Claims Learning & Development team, and Field and Home Office Claims education programs. This role requires creativity and flexibility as it will work with a variety of Subject Matter Experts and develop for many different audiences. A primary responsibility of this role is to transform business requirements into user-focused and intuitive training for virtual/augmented reality applications and training simulations. Leading a large team of Instructional Developers and Designers, with strong proven cross discipline team collaboration, communication, and leadership experience is required.

Key Responsibilities

  • Experience in designing, developing and implementing high impact learning solutions, using a variety of innovative solutions including:
    • Cloud based content management systems
    • Connected classroom environments
    • Virtual and augmented reality
  • Building and testing items in an iterative, agile environment
  • Great at conceiving and building a compelling proposal, pitching that to a project owner, then leading that project through design and delivery
  • Proficient in functional areas involving text, graphic and interactive media
  • Proven leadership experience of large teams, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance discussions, employee relations, and coaching and developing associates

Job Qualifications

  • Bachelor’s degree required, Graduate degree in Business, Education, Instructional Design or Instructional Technology preferred
  • Stays current with skills by continually seeking opportunities for learning and development within their respective discipline(s) 
  • Possesses advanced working knowledge of policies and procedures in management or other technical fields
  • Leverages awareness of current industry standards/environment to impact decisions and indicate requirements
  • Serves as a subject matter expert and can consult on complex issues within their discipline(s) from an internal perspective
  • Ability to think from both a strategic and tactical perspective
  • Experience creating and implementing change management initiatives


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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