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Job ID :
Location :
Jacksonville, FL US
Level :
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Job Family Summary

The Role of IT Management is to lead the IT organization by: fostering the development of a common vision; providing clear direction and priorities; clarifying roles and responsibilities; recognizing and removing barriers to progress; encouraging and empowering others to achieve; creating enthusiasm and a desire to excel; accurately assessing the strengths and development needs of team members; giving timely, specific feedback and coaching; providing challenging assignments and opportunities.

A Manager is responsible for providing leadership to the organization by growing him/herself, growing others and growing the business.

Job Summary

The Band E Manager plans, directs, designs, and executes IT-related activities and programs that are of a complex and critical nature. They are responsible for designing, implementing, and on-going improvement of their domain function’s operating model, policies, procedures, and tools in order to produce the expected quality result at the appropriate unit cost.  Additionally, they work with senior leaders to establish budgets, product priorities and team capacity plans.  The Band E Manager selects, leads, counsels, motivates, sets expectations and evaluates medium to large teams. Additionally, they confer with and advise direct reports on administrative policies and procedures, risks, issues, problem resolution, sourcing decisions, budget and priorities.  This person also assists in defining, implementing and prioritizing IT policies, procedures, and best practices. The Band E Manager impacts team and business results.

Job Description

Key Responsibilities

IT Product Solutions, Functional Management
• Overall management of staff who have responsibility for all functions associated with incremental product projects and work assigned to the IT Product Solutions team
• Partner with Sponsors to design, develop, and unit test new or enhanced product software
• Ensure effective and efficient SDLC methodologies and tools are in-place and followed by team members
• Oversee deliverable to ensure that solutions meet business requirements as well as satisfying the various governance standards established by ATSV or IT Support
• Provide agreed upon warranty period support of newly implemented software
• Delivery accountability for IT Support sponsored projects
• Must be familiar with the skillsets, tools and techniques used by business analysts, software designers, developers, coders, testers and database design and development
• Direct involvement in supporting senior leader’s responsibilities and deliverables
• Ensure compliance to process and procedures
• Relationship management with business sponsors regarding requests for product deliverables



People Management
• Builds long-term relationships within team and amongst peers by creating an environment of safety and innovation
o Champions open and honest communication
o Respects confidentiality
o Leads by example with integrity
o Welcomes new ideas, learns from successes and failures
• Models and creates an environment of accountability for direct reports and peers
o Establishes vision, direction, and specific objectives for team efforts; allows freedom to accomplish objectives
o Sets (vs collects) staff performance data against desired outcomes and service level agreements
• Executes HR-related processes and develops staff through coaching and mentoring and providing specific, timely, open, honest, and constructive performance feedback
• Leads employees and influences peers through change by using one’s self as an example


Job Qualifications

Education – Bachelor's degree or equivalent work experience



• Minimum 5 years management experience in IT software product delivery in a collaborative team environment
• Prior experience driving organizational change and implementing processes and methodologies that guide team actions
• Strong knowledge of Mainframe, Web, or Distributed technologies
• Direct leadership experience covering hiring, staffing, coaching and performance reviews
• Relationship management experience with both IT and Business leaders
• Knowledge and experience with SDLC methodologies and tools (Primarily Agile, Extreme Programming, Waterfall)
• Analytic and problem-solving experience
• Strong communication skills



Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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