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Job ID :
Location :
Jacksonville, FL US
Level :
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Job Family Summary

The Role of the Manager is to lead the IT organization by: fostering the development of a common vision; providing clear direction and priorities; clarifying roles and responsibilities; recognizing and removing barriers to progress; encouraging and empowering others to achieve; creating enthusiasm and a desire to excel; accurately assessing the strengths and development needs of associates; giving timely, specific feedback and coaching; providing challenging assignments and opportunities.

A Manager is responsible for providing leadership to the organization by growing him/herself, growing others and growing the business.

Job Summary

The Band D Manager leads team members, manages time and cost estimates, assigns people to work, collects feedback, reviews and evaluates work and prepares performance evaluations.  Band D Managers lead work of critical importance, implement strategic change, and impact results and operational effectiveness.  Additionally they confer with and advise direct reports on administrative policies and procedures, risks, issues, problem resolution, sourcing decisions, budget and priorities.    

Job Description

Key Responsibilities

IT Automated Testing – IT Support Functional Management
Quality Assurance Automation supports quality principles and processes in place for IT products, applications, and systems. Quality Assurance Automation builds and configures the automation test beds and frameworks.  Additionally, test plans, scripts and preparation of test data is developed.
• Overseas collaboration with different areas to build out an end to end testing environment
• Overseas the review business requirements for completeness, consistency, clarity, relevance
• Leads in analysis and design sessions to create and maintain test scenarios
• Works with team in review of load patterns, baseline and ramp-up as input to test scenarios
• Leads team development of end to end automated use case execution estimates and test plans
• Collaborates with external partners/vendors and cross-functional areas to create a consolidated end to end automated test strategy and performance environment
• Insures data analysis of executed test plans across the end to end solution to ensure data integrity
• Works with leadership on determination of resources that will be required for software testing
• Overseas the execution, monitoring and troubleshooting of automated test use cases within the test framework
• Validate testing is progressing with software development in all phases
• Overseas development of variable data input files to be used during performance tests
• Work with project management regularly about the progress of testing activities
• Work with leadership regarding test use case results including possible improvements
• Report defects within defined severity and priority framework

People Management
• Builds long-term relationships within team by creating an environment of safety and innovation
o Champions open and honest communication
o Respects confidentiality
o Leads with integrity
o Welcomes new ideas, learns from successes and failures
• Creates an environment of accountability amongst themselves and direct reports
o Sets clear performance objectives for self and staff allowing freedom to accomplish objectives
o Collects staff performance data against desired outcomes and service level agreements
• Executes HR-related processes and develops staff through coaching and mentoring and providing specific, timely, open, honest, and constructive performance feedback
• Leads employees through change by using one’s self as an example

Long Description

General Management & Decision Making
• Executes team strategy so as to develop and deliver innovative solutions and systems in support of Enterprise goals.  Communicates strategy to the team so they understand their role in achieving the established goals.
• Manages day to day work of employees by monitoring budgets, expenses and scope and facilitating project delivery and support for projects of critical importance
• Makes decisions that are largely operational in nature, implementing policies and processes within the team.  Makes decisions that may have an impact on quality or effectiveness of business activities at the team level.
• Generates and implements continuous improvement ideas
• Analyzes long-term impact of new or anticipated strategies and contributes to Allstate business and functional strategy

Business Partner Management
• Influences direct reports, clients and service providers to successfully deliver on business commitments.
• Sets and manages internal business partner expectations.
• Participates in communications that involve obtaining cooperation on issues that may be complex or controversial.

Job Qualifications


• 2-3 years management experience in IT automated testing in a collaborative team environment
• 3-5 years use and techniques of testing tools, expertise in applying test strategies and planning, ability to differentiate valid from invalid use case results
• Understanding of application architecture, execution environments, performance methodology and tuning
• Knowledge and experience with SDLC methodologies
• Strong communication skills

Education – Bachelor's degree or equivalent work experience


Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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