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Job ID :
Location :
Jacksonville, FL US
Level :
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Job Family Summary

The Role of IT Management is to lead the IT organization by: fostering the development of a common vision; providing clear direction and priorities; clarifying roles and responsibilities; recognizing and removing barriers to progress; encouraging and empowering others to achieve; creating enthusiasm and a desire to excel; accurately assessing the strengths and development needs of team members; giving timely, specific feedback and coaching; providing challenging assignments and opportunities.

A Manager is responsible for providing leadership to the organization by growing him/herself, growing others and growing the business.

Job Summary

The Band E Manager plans, directs, designs, and executes IT-related activities and programs that are of a complex and critical nature. They are responsible for designing, implementing, and on-going improvement of their domain function’s operating model, policies, procedures, and tools in order to produce the expected quality result at the appropriate unit cost.  Additionally, they work with senior leaders to establish budgets, product priorities and team capacity plans.  The Band E Manager selects, leads, counsels, motivates, sets expectations and evaluates medium to large teams. Additionally, they confer with and advise direct reports on administrative policies and procedures, risks, issues, problem resolution, sourcing decisions, budget and priorities.  This person also assists in defining, implementing and prioritizing IT policies, procedures, and best practices. The Band E Manager impacts team and business results.

Job Description

Key Responsibilities

IT Functional Testing – Product Solutions, Functional Management
Lead and Manager the functional and integration testing activities to support the Product Solutions Organization’s software delivery implementations.
• Overseas daily collaboration with Product Solutions Organization to build out an end to end testing environment for new product deliverables
• Overseas reviews and grades business requirements for completeness, consistency, clarity, relevance
• Overseas analysis and design sessions to create test scenarios for input into test deliverables
• Overseas development of end to end use case execution estimates and test plans
• Collaborates with external partners/vendors and cross-functional areas to create a consolidated end to end test strategy
• Manage quality assurance analysts who test, evaluate, validate Product Solution deliverables to identify issues and defects in delivered software
• Ensures data analysis of executed test plans across the end to end solution to ensure data integrity.
• Partner with other testing organizations to develop end-to-end methodologies and effective use of tools and automation
• Direct involvement in supporting senior leader’s responsibilities and deliverables
• Ensure compliance to process and procedures

Business Partner Management
• Influences direct reports, clients, service providers and peers to successfully deliver on business commitments
• Partners with others in their organization to set and manage expectations; continually seeks opportunities to be a thought partner and increase internal business partner satisfaction and deepen relationships.
• Negotiates solutions for issues that may be complex or controversial
• Adapts communication approach for audiences at multiple internal and external levels


Long Description

People Management
• Builds long-term relationships within team and amongst peers by creating an environment of safety and innovation
o Champions open and honest communication
o Respects confidentiality
o Leads by example with integrity
o Welcomes new ideas, learns from successes and failures
• Models and creates an environment of accountability for direct reports and peers
o Establishes vision, direction, and specific objectives for team efforts; allows freedom to accomplish objectives
o Sets (vs collects) staff performance data against desired outcomes and service level agreements
• Executes HR-related processes and develops staff through coaching and mentoring and providing specific, timely, open, honest, and constructive performance feedback
• Leads employees and influences peers through change by using one’s self as an example

General Management & Decision Making
• Sets and executes team strategy, including objectives, plans and policies for area of responsibility so as to develop and deliver innovative solutions and systems in support of Enterprise goals.  Communicates strategy to the team so they understand their role in achieving the established goals.
• Manages day to day work of employees by monitoring budgets, expenses and scope and facilitating project delivery and support for complex projects of critical importance
• Works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.  Makes decisions that have an impact on quality or effectiveness of business activities beyond their immediate team.
• Initiates and implements continuous improvements in all areas of IT responsibility
• Anticipates issues and develops preventive measures
• Analyzes long-term impact of new or anticipated strategies and contributes to Allstate business and functional strategy

Job Qualifications


• Minimum 5 years management experience in IT software testing and quality assurance in a collaborative team environment
• Prior experience driving organizational change and implementing processes and methodologies that guide team actions
• Direct leadership experience covering hiring, staffing, coaching and performance reviews
• Relationship management experience with both IT and Business leaders
• Knowledge and experience with testing methodologies and tools
• Analytic and problem-solving experience
• Strong communication skills
• Certified Software Quality Analyst (CSQA) or Certified Manager of Software Testing (CMST) preferred

Education – Bachelor's degree or equivalent work experience


Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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