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Job ID :
91025
Location :
Lone Tree, CO US
Level :
Experienced Professional
Job Category :
Claims
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Long Description

 

Allstate Insurance Company has an exceptional career opportunity for an Experienced Field Auto Adjuster in Lone Tree, CO!

 

About the Team
The Claims Department is here to restore peoples’ lives after the unexpected has happened. We work to deliver compassionate service that is fast, fair and easy. Putting our customers first to resolve their claim and taking the stress out of the situation is our goal. 

 

This is your chance to help make a meaningful difference in people’s lives.  Join the thousands of people who work in the claims industry in highly stimulating work that will require you to assimilate data, evaluate facts and negotiate solutions to complex problems.  Every day presents different learning and growth opportunities.  You will gain a broad range of professional skills that will be equally applicable and highly valuable no matter where your career takes you.

 

About the Position
Under limited supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex and occasionally complex settlements with repair facilities, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers.This role may be performed at a drive-in location or in the Field. The individual provides work guidance and direction to less senior employees.

 

Specific responsibilities include
Customer Service

• Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
• Reviews customer satisfaction results; works independently to create personal action plans


File Documentation and Reporting
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations and decision making process


Damage Estimating
• Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss
• Prepares damage estimates for moderately complex or occasionally complex claims and locates parts
• Prepares, reviews, reconciles and/or approves supplements
• Conditions vehicles and prepares report for customer
• Determines valuation of salvage
• Evaluates diminished value in a moderately complex or occasionally complex claim


Claim Payment Processes - Issuance and Authority
• Initiates system generated checks and pays appropriate parties


Other Projects and Responsibilities
• Responds to moderately complex and occasionally complex arbitrations contentions
• May participate in one or more moderately complex and occasionally complex special assignments
• May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects

 

 

 

Allstate Insurance Company has an exceptional career opportunity for an Experienced Field Auto Damage Estimator in Miami (Northern Dade County), FL!

Combine your skills working with people and working with vehicles!

Customers need us the most when they are involved in an accident.  As an Allstate Field Auto Damage Estimator you will play a vital role to ensure we deliver on our promise to help restore people’s lives after they’ve had a loss.  You will be responsible for inspecting damaged vehicles and preparing itemized auto damage appraisals to return customers’ vehicles to their pre-loss condition.  You will meet with customers in person to guide them through the settlement process in a caring and professional manner. You will be challenged to manage multiple cases simultaneously, and solve problems in a fast-paced working environment.

*Please note that, since this is a field service position, you will need to have a valid driver’s license and a company car may be available.

Job Qualifications

  • High School Diploma/General Education Diploma required
  • Experience writing estimates for an insurance carrier or auto body shop
  • Proven record for delivering outstanding customer service
  • Collision auto estimating experience required
  • Previous experience using a computer estimating system such as ADP, CCC or Mitchell is a definite plus
  • Excellent written and verbal communication skills
  • Strong organizational and computer skills
  • Ability to be a self-starter and work independently
  • Bilingual candidates are strongly encouraged to apply
  • Military candidates are strongly encouraged to apply 

 


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.



Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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