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Job ID :
88400
Location :
Wheeling, IL US
Level :
Experienced Professional
Job Category :
Claims
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

Allstate has an exciting opportunity for a Claims Learning & Development Senior Consultant II in Wheeling, IL!

 

Claims Learning & Development team provides strategic education to the claims business, including field staff, home office staff, and other stakeholders. The team is responsible for the execution in the analysis, design, development, implementation, measurement, and coordination of high impact learning solutions.

 

This job is responsible for assessing highly complex and highly technical training needs and contributing to training strategies, curriculum development, and assessing curriculum effectiveness to create a world class learning. The individual is responsible for designing and developing multi-media content to help deliver products to reinforce claims learning and development training. The individual partners with Field staff, Home Office staff and key stakeholders to identify training needs and provides subject matter expertise on adult learning and content delivery to influence planning for e-learning, virtual delivery channels and videos. The role oversees the design/development/maintenance of video and graphic design work to ensure that proper compliance to Allstate Brand Guidelines is followed. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals.

Job Description

 

Key Responsibilities:
 

Training and Education

  • Engagement & Influence: Team collaboration, relationship management, communicaiton
  • Consultation & Problem Solving: Performance analysis, performace support, assessment & evaluation
  • Maintains inventory of complex or advanced-level training programs and formal training received by personnel
  • Evaluates current complex or advanced-level training programs; designs complex or advanced-level training programs, and contributes to training strategies and provides improvement recommendations
  • Applies adult learning principles to design training materials, communications, and other media for Claim employees
  • Evaluates effectiveness of training materials and programs; based on outcome refresh, update, modify or recommend alternative training materials or programs
  • Partners with Field and Home Office leaders to understand process changes and updates; develops and implements training content or other deliverables
  • Generates innovative solutions to address client / company issues, presents solutions clearly, enhances existing ideas to maximize opportunities for clients, and supports a creative, innovative environment.
  • Delivers presentations effectively and with confidence at the team level
  • Reviews and edits training material developed by others; provides feedback for improvement

Subject Matter Expert

  • May participate in complex or occasionally highly complex special assignments
  • May serve as a committee team lead for large projects or as a committee team member on very large projects
  • Collaborates with other AOR’s as SME to deliver training material and cirriculum.
  • Develops work plans to organize project into tasks, sequences activities to achieve maximum efficiency, estimates and manages time and budget required to complete tasks. Identifies issues and takes action to adjust the plan while remaining committed to project deadlines and timelines.
  • Perform preventive maintenance and/or proactive troubleshooting on all Multimedia equipment including but not limited to: video and/or audio gear, processing and monitoring equipment, fiber optics transmitters/receivers, and video editing computers.
  • Keep software versions up to date. Assure software license compliance.

Field and CLD Liaison

  • Collaborate with ATSV and TL&E to better the quality and enterprise-wide user experience of various content delivery platforms (TalentConnection, AllstateTV, and Knowledge Management)
  • Participates in TL&E design meetings as a subject matter expert on training content and electronic management of content materials
  • Provides support to users of various content delivery platforms.
  • Collaborates with business field partners on process content changes

Administrative duties

  • Continually keep manager informed and looped in on developments around new and existing content and projects.
  • Provide regular project status updates to key stakeholders and leaders
  • Track individual resource time and record deliverables completed
  • Review training reporting dashboard for opportunities identified with existing content or materials

Customer Service

  • Makes and maintains a connection with the internal/external customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans

Job Qualifications

 

  • Bachelor’s Degree obtained preferably in education technology-related area
  • Minimum of 5 years claims experience
  • Prior experience in Learning & Development and/or adult learning is preferred
  • Proven track record in achieving multimedia/production results; production demo reel may be required.
  • Prior experience with various learning technology and authoring tools including but not limited to:  Articulate Storyline, Captivate, Camtasia, Prezi, Blackboard, and video production software preferred
  • Knowledge and experience with multimedia editing software (Avid, Sorenson, and most software found in the Adobe Creative Cloud- Premier, Pro, Photoshop, Lightroom, After Effects and Illustrator) a plus.
  • Proficiency in pre-show planning that’s required for live video productions.
  • Proficiency with digital assets and storage.
  • Basic understanding of HTML and CSS
  • Experiencing in planning and implementing successful website redesign.
  • Strong technical aptitude, including advanced experience with Microsoft Office suite including Outlook, Word, PowerPoint, OneNote, Publisher and Excel.
  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
  • Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Applies highly advanced problem solving skills to continuously improve business outcomes
  • Applies highly advanced ability to leverage learned technical skills in support of team objectives
  • Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
  • Ability to assist leadership in achieving business unit objectives
  • Applies highly advanced knowledge of training facilitation and coaching skills
  • Provides highly advanced individual decision making within authority limits
  • Bilingual candidates are encouraged to apply
  • Military candidates are encouraged to apply

 


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.



Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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