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Job ID :
87928
Location :
Northbrook, IL US
Level :
Experienced Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

 

 

Job Summary

 

The Service Engineer is responsible for researching, designing, building, testing, deploying, analyzing, administering, and maintaining an enterprise Red Hat Enterprise Linux environment and hardware and software technology components to meet current and future business needs.  This includes monitoring and controlling the performance and status of a physical and virtualized server environment. Additionally, you will provide Incident Support and problem resolution.

The Service Engineer (SE) Sr. Consultant Level 1 executes and occasionally leads efforts and projects to research, design, plan and maintain new or existing environments.  The SE Sr. Consultant utilizes systems, scripting and developer skills to execute on tasks related to analysis, integration, and moderately to highly complex incidents and problems affecting production and non-production systems, and multiple applications.  This role also helps define and update items in the configuration management plan.

 

 

 

Job Description

 

Execute, with little supervision, the completion of the following activities (concerning new hardware and software technology components or enhancements to existing components): research, analysis, design, selection, planning, and engineering of a Red Hat Linux environment.

Collaborate to build consensus with other Service Engineers across several areas of responsibility to ensure that hardware and software infrastructure interacts appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet business function and performance requirements.

Execute or lead the implementation of new hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations.

Use ITIL standards to Perform Request Fulfillment, Incident Management, Root Cause Analysis, and routine administration of infrastructure that serves Oracle, Tibco, and Informatica Environments using Service-Now

Participate in the effort to ensure plans integrate effectively with other aspects of the technical hardware and software components.

Uses subject matter expertise to coach and train less experienced employees under general direction.

Develop plans to meet required service levels; design data collection and reporting mechanisms for technology component health reporting.

 

 

 

 

 

Job Qualifications

 

Common Tasks performed by this role

Managed Change and Incident Records using ITIL principles and ServiceNow

Maintain, verify, and execute Disaster Recovery Procedures

Manage and administer user access and provide recommendations for access using the principles of least privilege

Administer NAS mounts, file systems, and monitor utilization and make recommendations

Understanding Configuration, Administration, and Troubleshooting of Pluggable Authentication Modules

Understand Configuration, Administration and Troubleshooting of SELinux

Troubleshooting Network Incidents and Problems

Utilize Shell Scripting to streamline and automate processes

Assist Application Teams in deployment of upgrades

Document and educate team members on new processes and procedures

Monitor Servers, SAR Reporting on Server Statistics

Knowledge of OpenLDAP

2 Plus Years of Linux Administration Experience

 

 

 

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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