Apply Now    
Job ID :
Location :
Charlotte, NC US
Level :
Job Category :
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Supplier Management team establishes, implements, and maintains the supplier management framework instituted by Sourcing and Procurement Services (SPS) for the enterprise. 

The Supplier Management Lead Consultant is responsible for the implementation, maintenance, and governance of the supplier management framework.  The framework includes all aspects of risk assessment, performance management, and relationship management.  The role partners with commodity managers and supplier risk consultants within SPS and BU representatives to ensure the appropriate management of Allstate’s supplier base.

Key Responsibilities
 Lead the continued development, implementation and ongoing maintenance of the enterprise supplier relationship management framework
o Clearly identify, support, and maintain supplier segmentation criteria, risk assessment processes, roles and responsibilities, relationship management and escalation policies and practices
o Support the development of the long-term vision for the supplier management framework
o Identify and develop technology and tools to assist and support the long-term sustainability of the enterprise supplier management framework
o Partner with supplier risk consultants to integrate supplier risk and supplier relationship
o On-board suppliers and BU Supplier Relationship Managers (SRMs) into the supplier management program
o Provide ongoing support to SRMs to ensure supplier management program framework sustainability
 Adherence to meeting cadence
 Supplier scorecard
 Risk mitigation
 Performance improvement
 Partner with supplier risk consultants on development and maintenance of governance framework to monitor adherence to supplier management process
 Development and maintenance of supplier level dashboards to deliver cross enterprise measurements of supplier score
o Risk identification/assessment and mitigation
o Financial health
o Performance metrics against KPIs/SLAs
 Work with BU and SPS category leads in supporting negotiations with suppliers to increase supplier performance, mitigate risk, optimize suppliers and drive savings
 Facilitate operational relationships between Allstate and Supplier operational teams
 Manage escalations for contractual and operational issues with Suppliers
 Proactively identify potential performance/risk areas and work with BU and SPS category to mitigate the risk
 Through the proactive management of suppliers, identify additional savings opportunities or performance enhancements
 Proactively ensure Supplier sustainability (BCP, security assessments, etc.) requirements are achieved, working closely with the BU and supplier risk team
 Proactively identify and address issues that could affect the customer service, competitive positioning, and/or ability to partner on agency sales or policy holder related service delivery
 Coordinate with Data & Analytics team for overall reporting, root cause analysis on service performance issues and invoicing

Job Qualifications

 Bachelor’s degree preferred
Work Experience:         
 5+ years experience in a service delivery capacity
 3+ years Supplier Management experience, Supplier Risk experience, or Procurement experience
 Experience working with complex or challenging suppliers
 Operations experience preferred
 Experience working with virtual teams preferred
Work Requirements:                 
 10% Travel possible

Knowledge/Skills Requirements:
 Excellent interpersonal skills
 Strong analytical and data management skills, ideally proven in a Sourcing and Procurement Services or Operations context
 Ability to effectively interact and influence Senior Executives, client executives, and/or Supplier executives. 
 Strong business operations skills
 Strong  negotiating skills
 Strong financial analysis skills
 Project and program management skills
 Driven and motivated to lead and push for increasing levels of performance
 Excellent verbal and written communication skills, including presentation skills
 Strong customer orientation
 Understanding of third party deal structuring, 2nd tier relationships, and possible financial arrangements preferred
 Ability to prioritize amongst multiple high priority items
 Knowledge of  Service Delivery Model preferred
 Knowledge of Sourcing/Procurement processes preferred
 Knowledge of Allstate  offerings preferred
 Understanding of Allstate (or related industry) outsourcing environment preferred

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


Apply Now