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Job ID :
86881
Location :
Detroit, MI US
Level :
Experienced Professional
Job Category :
Claims
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


Job Description

Allstate Insurance Company has an exceptional career opportunity for a Field Property Adjuster in Detroit, MI!
 

About the Position

Under limited supervision, this job is responsible for investigating, negotiating, and settling a large homeowner claim involving complex structure losses as a result of, for example, fire, water, or theft. This individual handles claims that typically require alternative housing during the restoration of the property. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage, and authorizes payments. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

 

Specific responsibilities include:

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • May handle first notice of loss of water damage claims
  • Investigates, reviews, determines and verifies coverage/policy information
  • Provides coverage explanation to customer
  • May assist in reviewing files and making recommendations to refer files to Home Office for escalation
  • Prepares/reviews/approves complex damage estimate
  • Reinspects loss with repair contractor
  • Prepares, reviews, reconciles, triages, and/or approves supplements
  • Handles ALE (additional living expense) claims
  • Inspects and estimates damage in a dwelling
  • Handles and negotiates complex claims that include Public Adjuster involvement
  • May handle claims involved in litigation
  • Reviews mitigation bills
  • Adheres to applicable compliance standards

 

Starting Salary: $47,476/annually (paid bi-weekly)

Work Schedule: Monday - Friday: 8:00 AM - 5:00 PM - Some Saturdays

Company car is included.

 

 

Job Qualifications

Ideal Qualifications

  • High School diploma or GED required &/or Bachelors degree in related field preferred or equivalent experience
  • 3+ years of prior property claims handling experience preferred
  • Knowledge of Xactimate preferred
  • Excellent written and verbal communication skills with a passion for helping others
  • Strong organizational and computer skills
  • Persistence and the ability to work through and solve problems

 


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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